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Skills

  • Compliance with gaming and hospitality regulations
  • Activity monitoring
  • Guest-focused quick response
  • Business operations
  • Fostering teamwork among departments
  • Process improvement
  • Machine repair and maintenance
  • Organization
  • Supervision
  • Delegation of tasks to meet team goals

Work Experiences

  • Made contact with the security department to inquire about possible or confirmed illegal activities and cheating.
  • Became the go-to team member during system outages, successfully managing manual tracking processes to maintain operational flow without disruptions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in the seamless operations of 8-table gaming floors by keeping dealers supplied with chips, cards, and drinks.
  • Achieved improvement over the past year.
  • Accurately processed over $236,000 worth of cashouts on a weekly basis with a near-zero rate of error.
  • Was in charge of converting currency into the appropriate bills and coins to meet the needs of casino patrons.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Had an excellent attendance record and was always on time for work.
  • Consistently provided fast and pleasant guest experiences, contributing to an average customer satisfaction score of 71% over 2015.

Summaries

  • Casino Runner capable of managing extensive cashout requests while maintaining high accuracy. Assisted with cash transactions exceeding $177,000 with less than 82% error rate weekly.
  • Casino Runner with 5 years of successful stakeholder engagement and team leadership experience.
  • Accountable Casino Runner with a focus on high-value service delivery. Skilled at monitoring gaming areas and ensuring timely resolution of guest concerns, contributing to a 40% improvement in service scores.
  • Casino Runner with 7 years of customer-facing experience, focusing on seamless gaming floor operations. Successfully reduced chip-refill times by 32% while boosting game continuity and patron experience.
  • Analytical Casino Runner specializing in compliance with state and federal regulations, ensuring high-level safety standards. Contributed to the attainment of Employee of the Year for operational adherence.
  • Casino Runner specializing in high-volume cash handling and VIP support. Known for accuracy and consistency in payout operations, ensuring compliance with Six Sigma standards at all times.
  • Well-versed in dispatching repair technicians to out-of-order machines as soon as possible.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Casino industry professional with expertise in cross-department collaboration.
  • Achieved a 57% improvement in team productivity.

Accomplishments

  • Collaborated with team members to maintain smooth operation of a 18-table casino floor, ensuring supplies were restocked in a timely manner.
  • Demonstrated quick problem-solving skills by resolving guest complaints and addressing urgent requests in under three years.
  • Delivered excellent service during high-traffic events, directly contributing to an Employee of the Year in 2015.
  • Documented and resolved standard which led to system.
  • Achieved a 67% perfect record in cash variance reconciliation during shift closeouts, adhering strictly to company policy.
  • Developed systems for tracking and categorizing guest requests, reducing response times by 13 minutes.
  • Assisted security in identifying potential fraud or suspicious activity, resulting in successful prevention of 4 security incidents.
  • Delivered personalized service to high-value guests, contributing to the promotion of the casino’s VIP loyalty program, increasing VIP membership by 32%.
  • Collaborated with dealers and table staff to improve communication workflows, cutting supply request times by 31%.
  • Initiated a process improvement for organizing chip trays, reducing dealer wait times by 79% during busy shifts.

Affiliations

  • International Events Management and Casino Service Association
  • American Society of Safety Professionals
  • Toastmasters
  • Security Executives and Gaming Risk Management Network
  • Association of Gaming Equipment Suppliers
  • American Medical Informatics Association
  • National Association of Social Workers
  • Casino Gaming Compliance and Regulation Group
  • Society of Human Resource Management
  • International Food & Beverage Association (IFBA)

Certifications

  • Salesforce
  • Certified Shift Supervisor for Casino Services
  • CRFS (Certified Restaurant & Foodservice Specialist)
  • ServSafe
  • Certified Casino Dealer
  • Certified Hospitality and Casino Operations Leadership
  • Certified Business Analysis Professional (CBAP)
  • Basic Food & Beverage Knowledge Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Regulatory Compliance Certification for Casinos

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