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Skills

  • MS Office
  • Business analysis
  • Relationship development
  • Regulatory compliance
  • Inmate Intake Process Optimization
  • De-escalation Techniques for Correctional Staff
  • Inmate Rehabilitation Programs
  • Business operations
  • Facility Security Audits
  • Staff management

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a 27% drop in formal grievances.
  • Achieved 6% of participating inmates securing employment post-release.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
  • Achieved zero security breaches or injuries.
  • Welcomed new members and established and updated memberships in Vantage method programs.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Taught Jail Administrators and Jail Administrators effective customer service techniques, resulting in a 14% increase in client satisfaction.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Develop strategic business partnerships and relationships.
  • Dynamic application of cross-functional collaboration and process improvement in a fast-paced business environment.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Professional who is both energetic and poised.
  • Within Miscellaneous, senior Jail Administrator and outstanding performer in process improvement and workflow optimization.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Expertise in technology and product development.

Accomplishments

  • Developed and launched an inmate rehabilitation curriculum in partnership with local educational institutions, reducing recidivism rates by 61% within the past year.
  • Streamlined interdepartmental communications using Power BI, leading to a 22% reduction in response times during security incidents.
  • Enhanced staff retention by 49% through implementing employee recognition programs and adjusting work schedules, reducing burnout and absenteeism.
  • Developed a comprehensive risk mitigation plan following a security audit, which resulted in a 23% audit score improvement in the following cycle.
  • Established partnerships with nonprofit organizations to provide post-release support and legal aid, significantly increasing reintegration success rates by 56%.
  • Managed transportation logistics for 6 inmates during transfers, ensuring complete adherence to safety protocols with a 76% success rate.
  • Achieved cost savings of $7 by reorganizing staffing schedules and reducing overtime expenditures without compromising facility security.
  • Optimized shift scheduling and adapted operational procedures to cover holiday periods, reducing overtime costs by $5 while maintaining staffing levels.
  • Facilitated bi-monthly reviews of performance metrics, resulting in continuous process improvements and a 44% increase in officer efficiency.
  • Resolved product issue through consumer testing.

Affiliations

  • American Society of Safety Professionals
  • Toastmasters
  • Public Service Leadership Consortium (PSLC)
  • International Association for Correctional and Forensic Psychology (IACFP)
  • Association for Computing Machinery
  • American Correctional Association (ACA)
  • International Community Corrections Association (ICCA)
  • American Probation and Parole Association (APPA)
  • Association of Information Technology Professionals
  • Association of State Correctional Administrators (ASCA)

Certifications

  • Advanced Jail Management Certification – National Institute of Corrections
  • Certified Jail Manager (CJM) - American Jail Association
  • Team Leadership in Emergency Operations Certificate – Meridian
  • National Certified Public Safety Leader – process
  • Correctional Officer Training Academy Certification – Colorado
  • Apple Certified Associate (ACA)
  • Prisoner Transport Operations Certificate – program
  • CompTIA A+ Technician
  • American Correctional Association (ACA) Certified Auditor Certification
  • Certified Emergency Manager (CEM) – International Association of Emergency Managers

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