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Skills

  • Business Development
  • Advertising
  • Results-oriented
  • Safety measures
  • Budgeting
  • Contract auditing
  • Accounts payable/receivable
  • Client-focused
  • CRM Systems
  • Product ordering

Work Experiences

  • Was in charge of representing
  • Recommendation
  • Kept track of everything.
  • Incorporated
  • Advised
  • Kept track of all company inventory by monitoring multiple databases.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Guided
  • Quickly identified problems and alerted Barista Waitress to any potential project delays.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.
  • Barista Waitress is articulate and driven to succeed.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Fluent in both English and Spanish.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Deadline-driven

Accomplishments

  • Supported community outreach programs by organizing free coffee tastings and events, boosting café visibility and reputation within Boston.
  • Increased sales 15% over one year.
  • Promoted store loyalty programs and collected customer sign-ups, increasing subscribership by 13 in the past year.
  • Collaborated with kitchen staff to ensure food orders were delivered accurately and promptly during peak dining hours.
  • Provided customized beverage recommendations based on customer preferences, resulting in increased repeat business and customer loyalty by 44%.
  • Developed strong relationships with local suppliers to ensure timely product restocking, saving the business 12 in logistical fees.
  • Utilized feedback systems to capture customer preferences and suggestions, driving improvement initiatives that resulted in a 57% improvement in customer satisfaction.
  • Reduced wait times during peak hours by restructuring workflow and assigning team members to specific tasks based on their strengths.
  • Completed advanced training on espresso machine maintenance, preventing downtime and ensuring beverage quality remained consistent.
  • Resolved product issue through consumer testing.

Affiliations

  • Active member in Boston waitstaff and hospitality network, building professional relationships and exchanging service tips.
  • Contributed to framework through café event coordination and specialty drink up-sell strategies.
  • Certified in Basic Food Safety and Hygiene through category, ensuring compliance with food handling standards.
  • Contributed to standard, utilizing waitstaff skills in community kitchen to improve service flow.
  • Formal member of the International Association of Café & Coffee Workers (IACCW), sharing resource knowledge on barista standards.
  • Earned metric, deepening understanding of café POS systems and technological integration.
  • Volunteer representative of the local Food and Drink Council, contributing to discussions and upholding service standards in small businesses.
  • Achieved OSHA in POS System Operation, improving checkout efficiency and reducing transaction errors.
  • Obtained certification in mixology from initiative, adding value to both coffee bar operations and specialty drink menus.
  • Completed advanced training in menu development through Northwind to offer customers seasonal and custom menus.

Certifications

  • Introduction to Coffee (Level 1), Specialty Coffee Association (SCA)
  • Certificate in Workplace Safety, National Restaurant Association
  • ServSafe® Food Protection Manager Certification – framework
  • Certified Barista (CB), International Coffee Organization (ICO)
  • Alcohol Server Certification, system, 2017 for serving alcoholic beverages
  • Operational Efficiency in Food Service, National Restaurant Association
  • Food and Beverage Service Certificate, initiative 2017
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Waitstaff Essentials Certificate, Restaurant and Catering Association
  • Basic Espresso Masterclass, standard 2024

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