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Skills

  • Process improvement strategies
  • Complex scheduling coordination
  • Legal notice publishing
  • Standard equipment
  • First Aid/CPR
  • Business license processing
  • Organization
  • Customer service excellence
  • Cost-saving strategies
  • Data integrity and accuracy

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Allowed submission of public record requests.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Centralized document archiving.
  • Achieved a 53% reduction in in-person requests for mail-in ballots.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Created an online portal for citizens.
  • Achieved a 34% increase in accurate document retrieval.
  • Administered the local election process, ensuring early voting compliance and achieving a 28% voter turnout increase.

Summaries

  • Aligned municipal codes with changing ordinances and regulations.
  • Cut document approval times by 26%.
  • Complete understanding of all municipal rules and regulations, as well as experience with budgeting and report preparation.
  • Conducted legislative compliance audits.
  • Adept at overseeing property tax record management.
  • Achieved organization-wide efficiency improvements.
  • Workflow optimization and performance reporting are two specialties.
  • Centralized and modernized document management.
  • Collaborated closely with 16 municipal departments to streamline procedures for board appointments, reducing processing times by 49%.
  • Achieved a 40% improvement in turnaround times.

Accomplishments

  • Automated business license renewals, reducing processing time from 7 days to 5 days, improving service delivery to local businesses.
  • Collaborated with IT and legal departments to secure public data in accordance with GDPR and local privacy regulations, reducing data breach risks by 77%.
  • Identified inefficiencies in document handling practices, implementing revised systems that increased filing accuracy by 23%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a workflow software for public record maintenance, reducing data entry redundancies by 51%.
  • Led the records management team in digitizing 10 years of municipal records, improving public access and retrieval speeds by 30%.
  • Worked with IT to integrate advanced records management software, reducing data retrieval times by 75%.
  • Collaborated with team of 18 in the development of procedure.
  • Managed the cross-departmental election compliance project, resulting in 59% regulatory compliance across all polling centers.
  • Restructured monthly reports system used for council meetings, cutting down prep time by 2 hours.

Affiliations

  • American Medical Informatics Association
  • International Council of Nurses
  • International Institute of Municipal Clerks (IIMC)
  • Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO)
  • National Civic League
  • Jaycees
  • Project Management Institute
  • National Public Employer Labor Relations Association (NPELRA)
  • International City/County Management Association (ICMA)
  • Urban and Regional Information Systems Association (URISA)

Certifications

  • Public Trust and Security Clearance by initiative
  • Municipal Leadership Certification by system
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Conflict Management in Government Certification by category
  • Records and Information Management Certification (RIM) by ARMA International
  • Parliamentary Procedure Certification by the National Association of Parliamentarians (NAP)
  • Master Municipal Clerk (MMC) by the International Institute of Municipal Clerks (IIMC)
  • CompTIA Network+
  • CompTIA Security+

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