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Skills

  • Reservations
  • Customer service
  • Instructional communication (announcements and procedures)
  • Business operations
  • Process improvement
  • In-flight dining and catering management
  • Organization
  • Process equipment
  • Preflight briefings
  • Crew coordination

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Adapted swiftly to last-minute changes in flight schedules.
  • Collaborated with catering and service teams to create tailor-made menus that led to a 37% improvement in premium cabin customer reviews.
  • Created tailor-made menus.
  • Decreased food wastage by 81% through efficient inventory management while maintaining high-quality in-flight meal service.
  • Achieved results over 2015.
  • Coordinated with airport ground staff.
  • Contributed to the development of new service standards.
  • Contributed to the airline earning Top Performer.
  • Contributed to the development of new service standards by participating as a key member of the airline’s in-flight service advisory council.

Summaries

  • Accomplished stewardess with a proven history.
  • When it comes to calming down tense passenger situations, this device is extremely effective.
  • Costs were consistently reduced while profits were increased.
  • Senior Flight Stewardess is a multi-talented Senior Flight Stewardess who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Senior Flight Stewardess and outstanding performer in workflow optimization and budget management.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Contributed to overall flight safety.
  • Committed to delivering top-tier service to first-class and VIP passengers, achieving exemplary satisfaction scores and contributing to enhanced loyalty program memberships.
  • Achieved exemplary satisfaction scores.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Successfully addressed and resolved standard, reducing reportable incidents by 61% per year.
  • Managed first-class amenities for category on process flights, ensuring confidential and high-quality personalized service.
  • Increased sales of onboard luxury products by 69% through strategic upselling techniques and personalized passenger engagement.
  • Designed personalized service programs for high-net-worth individuals, consistently achieving 53% positive feedback from clients.
  • Effectively coordinated with ground crew, reducing turnaround time by 2 minutes, improving overall punctuality by 67%.
  • Successfully de-escalated escalated situations with high-profile clients, securing repeat bookings and maintaining a calm cabin environment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led cabin crew in delivering a high-end culinary experience with collaboration from celebrity chefs, improving meal ratings by 39% from passengers.
  • Collaborated with catering and logistics teams to ensure smooth service delivery for 13 passengers, contributing to a 20% improvement in overall flight reviews.
  • Achieved a perfect safety record through diligent risk management and extensive training in FAA regulations and procedures.

Affiliations

  • Toastmasters
  • Lions Club
  • Project Management Institute
  • Customer Experience Committee for Airlines, Brightline
  • Global Aviation Management Specialization, standard
  • Luxury Travel Advisor at metric
  • Jaycees
  • Association of Women Flight Attendants (AWFA)
  • Rotary International
  • Attended Airline Revenue Workshop with focus on duty-free sales, 2017

Certifications

  • CompTIA Network+
  • Health and Safety in Aviation (CASA) Certificate
  • SHRM Certified Professional (SHRM-CP)
  • IATA Dangerous Goods Regulations Certification
  • Certified Emergency Medical Technician (EMT) - Basic
  • ICAO Crisis Communication and Diplomatic Relations Training
  • SOP Compliance and Instructor License
  • Airline Cabin Manager Certification by method
  • Aviation Crisis Management and Human Behavior Training
  • Project Management Professional (PMP)

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