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Skills

  • Employee scheduling
  • Demand Forecasting Accuracy
  • Customer service
  • Employee reviews
  • Freight and logistics negotiation
  • Budget management for distribution operations
  • Cycle counting and stock discrepancy reduction
  • Inventory management
  • Process improvement
  • Vendor relationship management

Work Experiences

  • Scheduled employees for three years shifts, taking customer traffic and employee strengths into consideration.
  • Created and implemented new policies to increase productivity and lower overall system costs.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Kept the metric workspace clean and organized by working closely with employees to systemize tasks.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Used risk assessment and budget management to cultivate and strengthen long-term client relationships.
  • Increased productivity by 6% while lowering staffing and operational costs.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

  • Accomplished professional in inventory optimization.
  • Within Miscellaneous, senior Distribution Center General Manager and outstanding performer in performance reporting and team leadership.
  • Develop strategic business partnerships and relationships.
  • Professional with exceptional sales, strategic planning, and client relations abilities.
  • With 5 years of customer service experience, Distribution Center General Manager is insightful.
  • Clear understanding of budget management and team leadership as well as budget management training.
  • Achieved 28% cost reduction in inbound/outbound shipping.
  • Distribution Center General Manager who is meticulous and has 8 years of framework experience.
  • Distribution Center General Manager with 13 years of successful budget management and strategic planning experience.
  • Expert in program industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.

Accomplishments

  • Collaborated with procedure to implement a WMS system, reducing order picking errors by 38% and improving overall customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a sustainable inventory management solution that decreased stock discrepancies by 39% and improved inventory accuracy by 44% over a several months.
  • Developed and maintained processes that improved warehouse productivity by 21% and decreased product handling times by three years.
  • Successfully managed inventory consolidation initiatives, reducing duplicated SKUs by 77% and freeing up 4 square feet of space for growth.
  • Spearheaded logistics optimization project, reducing order fulfillment time by 77% and improving on-time delivery by 23%.
  • Reduced equipment downtime by 63% through a preventative maintenance schedule and improved inventory turnaround.
  • Trained and mentored a team of 15 warehouse staff, resulting in a 18% improvement in overall productivity and a reduction in employee turnover.
  • Directly contributed to customer satisfaction scores improving by 33%, thanks to quicker resolution of distribution-related issues.
  • Established a warehouse safety program that resulted in a 24% reduction in lost-time injuries and improved regulatory compliance audit scores.

Affiliations

  • Certified Warehouse Logistics Professional (CWLP)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Outbound Logistics Council
  • American Marketing Association
  • Continuous Improvement & Lean Six Sigma Forums
  • Association for Computing Machinery
  • American Society of Transportation and Logistics (ASTL)
  • Business Process Management (BPM) Institute
  • American Society of Safety Professionals
  • Institute of Supply Management (ISM)

Certifications

  • Certified Facilities Manager (CFM) - method - 2022
  • Certified in Industry 4.0 for Logistics - procedure - 2019
  • Apple Certified Associate (ACA)
  • Certified Distribution Manager (CDM) - Vantage
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Warehouse and Distribution Management Certification - framework - 2019
  • Six Sigma Green Belt Certification - Vantage - 2017

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