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Skills

  • Regulatory compliance
  • Customer service
  • Organization
  • Agile methodologies
  • Software testing
  • Design patterns and principles
  • Content marketing strategy
  • Figma
  • Technical analysis
  • Project organization

Work Experiences

  • Conducted A/B testing.
  • Designed and built optimized landing pages in HTML and CSS, including Power BI integration and cross-browser compatibility to support marketing.
  • Collaborated with in-house web designers to create a sleek and innovative UI design.
  • Advocated for a design system.
  • Collaborated with cross-functional teams including Engineers, Product Managers, and Content Strategists to deliver an award-winning product that won Outstanding Service Award in 2023.
  • Set project milestones and made sure that everyone on the team was ready to meet tight deadlines.
  • Collaborated with senior leadership.
  • Achieved results over 7 months.
  • Conducted competitive analysis and user research to build personas for Tableau, resulting in a 73% increase in targeted user engagement.
  • Used standard technology to optimize and repair the corporate website.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Customer satisfaction is maintained through effective customer service.
  • Determined Web Developer with over 15 years of experience working in fast-paced environments.
  • Focused on writing code that is clean, robust, and secure.
  • Adept at presenting user journeys.
  • Multitasking expert with experience in project scheduling, design enhancement, and code verification.
  • Achieved results over 10 months on key products.
  • With a calm and focused demeanor, I am a technically proficient and analytical problem solver.
  • Web Developer who is self-motivated and has worked on a variety of projects.
  • Passionate and conscientious, with a proclivity for meeting deadlines.

Accomplishments

  • Simplified information architecture, leading to a 17% increase in user task efficiency across the platform.
  • Developed interactive components for web and mobile platforms, achieving a 23% increase in user interaction and engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a team of 15 UI/UX designers and developers, increasing delivery efficiency by 69%.
  • Co-developed an adaptive layout ensuring seamless usability across devices, improving overall site traffic by 17% based on responsive metrics.
  • Collaborated with user researchers to create detailed customer personas that informed a 3-step customer journey map.
  • Led a company-wide UX overhaul project that decreased time-on-task for end-users by 7 minutes within several months.
  • Collaborated with team of 5 in the development of system.
  • Documented and resolved category which led to standard.
  • Collaborated with developers to ensure pixel-perfect design implementations, achieving a bug-free handoff 15% of the time.

Affiliations

  • IEEE Professional Membership - UX/UI division
  • Core contributor to open-source UX/UI projects
  • Rotary International
  • International Association of Administrative Professionals
  • Slack community memberships for UX & Product Designers
  • Product Designer Hub Membership
  • Leading Membership in a User Research Group
  • Certified Membership in Nielsen Norman Group
  • Dribbble Designer Network
  • National Association of Social Workers

Certifications

  • Typography for UX/UI Specialization Certification from Beacon Labs
  • Certified User Experience Researcher (CUXR) from Ironclad Systems
  • Certified Product Manager (CPM) with a UX Focus from Ironclad Systems
  • CompTIA Security+
  • Interaction Design Specialization by UC San Diego on Coursera
  • Google UX Design Professional Certificate
  • Professional Scrum Master (PSM I) for UX Professionals
  • Miro Expert Certification for Collaboration and Design Planning
  • InVision Studio Certification in Advanced Prototyping
  • Certified User Experience Professional (CUXP)

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