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Skills

  • Operational improvement
  • Dashboard Creation and Data Visualization
  • RFI Scanners
  • Sales process streamlining
  • Data-driven decision making
  • Communications
  • Supervision
  • Process improvement
  • Team management
  • Microsoft PowerPoint

Work Experiences

  • Created and implemented research tools, completed results reporting, and provided actionable advice to all levels of management.
  • Achieved results within 18 months.
  • Finished category of project, which resulted in metric.
  • Developed a reputation for punctuality and hard work.
  • Achieved a 55% increase in sales operations efficiency.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Answered 14 phone calls per 18 months to assist customers.
  • Used mixed integer programming formulations to find the best solutions to business problems.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Working with team members and customers to find workable solutions improved operations.

Summaries

  • ITIL certified
  • Excellent judgment and decision-making skills for recommending best practices for complex data analyses.
  • Proven ability to identify business needs and develop valuable solutions that improve process accuracy and efficiency.
  • Results-oriented Accounting and Finance professional with process improvement, cross-functional collaboration, and budget management strengths.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Drive business effectiveness by making data-driven recommendations.
  • Strong technical skills and experience in risk assessment.
  • Achieved cost savings of $14 annually.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Category and method have a proven track record.

Accomplishments

  • Formulated and deployed a customer feedback system that provided actionable insights for sales teams, reducing churn by 65% and improving NPS by 4 points.
  • Reduced operational costs by $4 through the integration of advanced analytical tools into the sales operations workflow, improving forecast precision by 18% over procedure.
  • Collaborated with sales and marketing teams to refine lead qualification processes, improving marketing-to-sales handoff and increasing MQL to SQL conversion by 84% over standard.
  • Collaborated with the finance team to identify discrepancies between sales and revenue forecasts, improving alignment and decreasing forecasting variance by 33% over 2021.
  • Secured a 73% reduction in onboarding time by creating benchmark-driven sales processes that accelerated new hire ramp-up periods in Raleigh.
  • Analyzed CRM data to evaluate the entire sales pipeline, identifying bottlenecks that boosted conversion rates by 52% within 6 months.
  • Established a robust KPI framework incorporating time-to-close metrics, enabling clearer performance tracking and enhancing the sales team’s close rate by 16%.
  • Created and standardized comprehensive training modules for new hires on method, reducing onboarding time by 81% and enhancing process adherence across sales teams.
  • Overhauled account management practices and applied segmentation strategies, boosting customer lifetime value (CLV) by 49% across Accounting and Finance.
  • Enhanced the accuracy of sales commission payouts by automating data collection processes, leading to a 68% reduction in compensation disputes and 7 in operational savings.

Affiliations

  • Member of the HubSpot Operations Certification course, with a focus on data quality and optimization.
  • Certified Sales Enablement Practitioner (CSEP) from the Sales Enablement Society in 2024.
  • Volunteer mentoring at the Women in Sales Operations Leadership (WiSOL) network since 2018.
  • Member of the Data-Driven Sales Association (DDSA).
  • Completed the Sales Operations Leadership certification from the Sales Enablement Society in 2020.
  • Engaged with the Salesforce User Group for Phoenix, learning best practices for CRM data management.
  • Contributor to the Sales Forecasting Special Interest Group (SF-SIG), helping to shape best practices.
  • Held an active membership at the Association for Sales Operations Professionals (ASOP) for 4 years.
  • Certified Revenue Operations Professional (CROP) through Pavilion (formerly Revenue Collective).
  • Active participant in the Sales Operations Practice group of the Sales Management Association (SMA).

Certifications

  • Certified Predictive Analytics Expert (CPAE) by 365 Data Science
  • Sandler Sales Process Accreditation
  • American Academy of Financial Management (AAFM)
  • Advanced Google Analytics Certificate by Google
  • Certified Sales Operations Specialist (CSOS) by ISMM
  • CompTIA Security+
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • Revenue Operations Certification by HubSpot Academy
  • Certified Analytics Professional (CAP) by INFORMS
  • Association of Proposal Management Professionals (APMP) Certification

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