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Skills

  • MS Office
  • Business operations
  • Multi-line Telephone Systems
  • Complaint resolution
  • Program equipment
  • Project organization
  • Business Administration
  • Bookkeeping
  • Team building
  • Mail handling

Work Experiences

  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Assisted in the planning and execution of process, coordinating logistics for over 8 attendees and contributing to a 51% increase in overall attendance.
  • Built relationships with vendors and print services to ensure cost-effective production of informational brochures, saving the department $6 annually.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Assisted in handling sensitive and confidential information.
  • Collaborated with the IT team to troubleshoot system issues for staff, reducing technical support requests by 73% through better information dissemination.
  • Conducted sessions across framework.
  • Assisted with social media management for specialized campaigns, resulting in a 15% increase in public engagement and page interactions in 2015.
  • Assisted in the development of a publicly-accessible brochure.

Summaries

  • Welcome clerical professional with 14 years of experience assisting customers and teammates in an Miscellaneous office setting.
  • Information Aide is a professional and hardworking Miscellaneous veteran with more than 4 years of experience.
  • Information Aide with 16 years of successful cross-functional collaboration and client relations experience.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Costs were consistently reduced while profits were increased.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Information Aide is a focused and dependable Information Aide with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Achieved a high independent resolution rate.

Accomplishments

  • Improved filing system for both digital and physical records, reducing search time for archival files by 23%, enhancing department productivity.
  • Maintained a centralized database of public inquires and responses, which improved response accuracy and reduced duplication of work by 42%.
  • Conducted post-visit surveys and analyzed the feedback, identifying key areas for improvement and leading to a 20% increase in visitor experience satisfaction.
  • Automated visitor inquiry tracking through Adobe Creative Suite, reducing manual processing time by 15% and eliminating redundant tasks.
  • Successfully trained 16 new hires on data entry protocols, reducing errors by 20% within the first 18 months, leading to faster processing times.
  • Facilitated workshops for 10 team members on best practices for information management, resulting in a 55% improvement in adherence to standard procedures.
  • Led interdepartmental meetings focused on improving public-facing processes, directly leading to the optimization of information flow and a 36% increase in efficiency.
  • Developed a cloud-based document storage system for the department, reducing physical paperwork by 66% and enhancing team collaboration.
  • Drove completion of a major digitization project, converting over 17 paper-based files to digital, saving 32% in physical storage costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Data Management Association International (DAMA)
  • Lions Club
  • Public Libraries Association
  • Society of Digital Information Experts (SDIE)
  • Intra-Governmental Information Exchange Collaboration Group
  • Digital Preservation Coalition
  • Association for Supply Chain Management (APICS)
  • International Federation of Library Associations and Institutions
  • Society of American Archivists
  • National Association of Government Archives and Records Administrators

Certifications

  • CompTIA Security+
  • Salesforce
  • Apple Certified Associate (ACA)
  • Customer Service and Call Center Support Specialist – Harbor & Co.
  • AWS Certified Solutions Architect – Amazon Web Services
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Security Manager (CISM) – ISACA
  • Certified Bilingual Customer Service Professional (CBCSP) – standard
  • ServSafe
  • National Interpreter Certification (NIC) - Registry of Interpreters for the Deaf

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