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Skills

  • Customer service
  • Team building
  • Reporting skills
  • Operational efficiency optimization
  • Electronic payment posting
  • Organization
  • Regulatory compliance
  • Documentation abilities
  • First Aid/CPR
  • Lockbox transaction management

Work Experiences

  • Contributed to successful year-end processing.
  • Addressed remittance discrepancies.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved 100% audit success rate for 2017.
  • Analyzed over 16 failed transactions monthly.
  • Analyzed over 17 failed transactions monthly, leveraging data to build a specialized process that reduced reprocessing time by 41%.
  • Answered 14 calls per 6 months to help customers with their questions and concerns.
  • Presented customers with insurance options in order to close new policy sales.
  • Kept patient finances, records, and health statuses confidential.
  • Collaborated with program customers to determine their needs and deliver category service.

Summaries

  • Remittance Processing Specialist with 9 years of experience, dedicated to providing personalized, courteous service.
  • Professional who is resourceful and versatile and has a track record of consistently exceeding aggressive sales targets.
  • Hardworking Remittance Processing Specialist with 12 years of telecommuting experience meeting customer needs.
  • Experienced program Insurance Specialist with a track record of managing large caseloads in high-pressure situations.
  • Coached staff in remittance processing best practices.
  • Compliance-focused Remittance Processing Specialist.
  • Clear understanding of quality assurance and stakeholder engagement as well as cross-functional collaboration training.
  • Collaborated with auditing teams.
  • Offering 10 years of experience as well as the willingness to take on any challenge.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Oversaw the transition to a digital payment system, improving daily remittance handling speed by 13 minutes per transaction batch.
  • Documented and resolved procedure which led to standard.
  • Played a critical role in the integration of remittance platforms during a company merger, resulting in seamless transition with 39% data integrity maintained.
  • Increased on-time payment posting by 28% through optimization of bulk payment batch processes and improved prioritization of high-value transactions.
  • Improved remittance record management through the application of ServiceNow, reducing data retrieval times by 39%.
  • Identified and corrected systemic posting delays in remittance files, cutting daily processing time down by 16 hours and improving treasury operations’ response times.
  • Monitored and analyzed daily remittance reports to forecast future payment volumes, reducing processing overload during peak processing periods by 35%.
  • Collaborated with vendors to implement a secure file transmission protocol, reducing remittance-related data breaches by 50%.
  • Collaborated with team of 10 in the development of procedure.
  • Collaborated with cross-functional teams to resolve method inconsistencies and eliminate payment discrepancies, increasing overall accuracy by 19%.

Affiliations

  • Toastmasters
  • International Chamber of Commerce – Financial Services and Banking Commission
  • American Marketing Association
  • Payments Association (formerly The Emerging Payments Association)
  • International Compliance Association (ICA)
  • National Automated Clearing House Association (NACHA)
  • Electronic Transactions Association (ETA)
  • International Money Transfer & Payments Community (IMTC)
  • Online Payment Exchange (OPX)
  • American Institute of Banking (AIB)

Certifications

  • Microsoft Excel Expert Certification
  • Certificate in Financial Data Reconciliation by Brightline
  • Certified Data Entry Professional (CDEP)
  • Certified Financial Accountant (CFA) by procedure
  • CompTIA A+ Technician
  • ServSafe
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Salesforce

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