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Skills

  • Audit preparation and execution
  • Payment routing systems
  • Supervision
  • End-of-month reporting accuracy
  • Lockbox transaction management
  • First Aid/CPR
  • Client issue resolution
  • Standard equipment
  • Continuous process improvement
  • Account management

Work Experiences

  • Achieved 62% compliance with quality control benchmarks.
  • Collaborated with cross-functional teams.
  • Analyzed over 16 failed transactions monthly.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Consistently processed invoices totaling $18, surpassing departmental targets while maintaining error-free records.
  • Conducted accuracy checks in the remittance process.
  • Contributed to successful year-end processing.
  • Achieved zero critical errors.
  • Addressed remittance discrepancies.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Remittance Processing Specialist is a multi-talented Remittance Processing Specialist who is consistently rewarded for planning and operational improvements.
  • Collaborated with auditing teams.
  • Achieved zero critical errors during year-end operations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of quality assurance and stakeholder engagement as well as cross-functional collaboration training.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.
  • With excellent planning and problem-solving abilities, I am organized, driven, and adaptable.
  • Collaborated closely with auditing teams to improve compliance measures, achieving a flawless audit rating in 2015 for all remittance processing functions.
  • Accomplished in multi-currency payment validation.
  • Achieved a 85% reduction in lost or untraceable payments.

Accomplishments

  • Assisted in the design and deployment of a fraud detection model for remittance processing, reducing fraudulent payments by 29% while maintaining compliance.
  • Integrated machine-learning algorithms into remittance processes, which flagged recurring payment issues and reduced manual intervention by 29%.
  • Utilized advanced analytical tools in ServiceNow to track and mitigate ongoing payment processing issues, decreasing chargebacks by 69%.
  • Successfully processed 3 remittance payments daily, ensuring compliance with bank deposit deadlines without surpassing SLAs.
  • Established a corrective action plan to address recurrent remittance allocation discrepancies and recovered over $4 in lost company funds.
  • Played a critical role in the integration of remittance platforms during a company merger, resulting in seamless transition with 39% data integrity maintained.
  • Oversaw the transition to a digital payment system, improving daily remittance handling speed by 13 minutes per transaction batch.
  • Implemented an end-to-end automated bulk remittance posting system that improved batch turnaround time by 55% and cut manual processing by 8 minutes per batch.
  • Developed a paperless remittance processing system which decreased processing errors by 40% and reduced operational costs by $3 annually.
  • Improved remittance record management through the application of ServiceNow, reducing data retrieval times by 39%.

Affiliations

  • Banking Industry Technology Secretariat (BITS)
  • Freemason
  • European Association for Payment Service Providers for Merchants (EPSP)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • National Automated Clearing House Association (NACHA)
  • Jaycees
  • Online Payment Exchange (OPX)
  • Association for Supply Chain Management (APICS)
  • Risk Management Association (RMA)

Certifications

  • Salesforce
  • Certified Remittance Processor (CRP)
  • International Payments Certification (IPC) by category
  • Certificate in Payments Management by Meridian
  • Certified Financial Settlement Manager (CFSM)
  • Certificate in Financial Data Reconciliation by Brightline
  • First Aid/CPR Certified
  • Certified Lockbox Specialist (CLS)
  • ISO 9001: Quality Management Systems Certification
  • Apple Certified Associate (ACA)

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