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Skills

  • Blueprints and schematics
  • Time management and prioritization
  • Emergency response protocols
  • Administrative Task Automation
  • Cost-effective supply sourcing
  • Materials requisition
  • Budget administration
  • Floor zoning strategies
  • Folding clean laundry
  • Chemical-free cleaning methods

Work Experiences

  • Contributed to informed decision-making.
  • Achieved a cost reduction of $10 annually.
  • Collaborated with front desk operations to prioritize housekeeping needs, decreasing guest wait times for room readiness by 70%.
  • Achieved certification in new cleaning technologies.
  • Schedules, shift reports, and other business paperwork were all completed by me.
  • Applied solutions to improve services.
  • Collaborated with HR to improve recruitment strategies.
  • Achieved CPA for green operations.
  • Oversaw 15 employees by coaching them on their daily responsibilities and delegating tasks.
  • Achieved a 43% reduction in cleaning time per room.

Summaries

  • Hoping to become category next great tour guide.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • Clear understanding of client relations and strategic planning as well as process improvement training.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • Exceptional customer service and public speaking abilities.
  • In a competitive environment, a dynamic Hotel Manager capable of developing and training teams, effectively controlling costs, and achieving YOY revenue and high guest satisfaction ratings.
  • In the background, 13 housekeepers are directing guests in 16 hotel rooms.
  • Looking to work for a company as a tour guide, educating both visitors and locals.
  • Skilled Housekeeping Supervisor capable of efficiently managing the services of a 4 hotel.

Accomplishments

  • Implemented a new cleaning approach for guest bathrooms which ensured better overall cleanliness and decreased time spent in each room by more than 7%.
  • Ensured
  • Increased
  • Represented
  • Monitored
  • Collaborated with team of 8 in the development of process.
  • Maintained a 4 Diamond rating for the hotel during all 16 years as Hotel Manager.
  • Developed and standardized deep cleaning procedures that improved overall guest satisfaction by 77% during 11-4 months.
  • Collaborated with the engineering team to improve maintenance schedules, increasing room readiness levels by 34% during high-occupancy periods.
  • Identified

Affiliations

  • Certification in Sustainable Cleaning Techniques OSHA
  • Association for Computing Machinery
  • Society of Human Resource Management
  • American Hotel & Lodging Association (AHLA)
  • American Housekeepers Association (AHA)
  • Regional Hotel General Managers Association Raleigh - Housekeeping Chapter
  • Institute of Environmental Science and Technology (IEST) - Certification in Cleanroom Operations
  • Building Service Contractors Association International (BSCAI)
  • Toastmasters
  • American Society of Safety Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Guest Service Professional (CGSP) - Northwind
  • Google Certified Professional Cloud Architect
  • Certificate for Excellence in Hospitality Customer Service - metric
  • Certificate in hospitality and tourism
  • Top Secret Security Clearance
  • Certified Customer Service Professional (CCSP), procedure
  • First aid and AED
  • Professional Housekeeper Certification Program - initiative
  • Certified Business Analysis Professional (CBAP)

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