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Skills

  • Employee engagement and motivation
  • Budget Management and Cost Control
  • Inventory management
  • Dusting furniture
  • Training program development
  • Team management
  • Data-driven decision making
  • Training and mentoring
  • Budget administration
  • Cleaning bathrooms

Work Experiences

  • Achieved results over 2020.
  • Created and implemented employee incentive programs to motivate high-performing employees.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Collaborated with front desk operations to prioritize housekeeping needs, decreasing guest wait times for room readiness by 70%.
  • Achieved President's Club for health and safety excellence.
  • Achieved CPA for green operations.
  • Developed policies and protocols for new program implementation and mentored staff on them.
  • Conducted regular inspections of guest rooms.
  • Assessed employee performance and devised strategies for improvement.
  • Was in charge of a team of 4 housekeepers.

Summaries

  • Clear understanding of client relations and strategic planning as well as process improvement training.
  • Housekeeping Supervisor with a deadline-driven mindset focused on efficiently and cost-effectively turning over rooms.
  • In a competitive environment, a dynamic Hotel Manager capable of developing and training teams, effectively controlling costs, and achieving YOY revenue and high guest satisfaction ratings.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Performance reporting and quality assurance abilities are exceptional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Strengths in risk assessment and vendor management backed up by Travel and Hospitality training.
  • Exceptional customer service and public speaking abilities.
  • In the role of tour guide, I'd like to put my dynamic presentation skills to use.
  • With strong communication skills and an adaptable approach, she is hardworking and resourceful.

Accomplishments

  • Advised
  • Researched
  • Ensured
  • Maintained a 4 Diamond rating for the hotel during all 16 years as Hotel Manager.
  • Assessed cleaning product selection and switched to eco-friendly alternatives, reducing harmful chemical usage by 17% and securing Lean.
  • Earned “Employee of the Month” at metric in initiative.
  • Resolved product issue through consumer testing.
  • Streamlined
  • Developed and implemented an annual housekeeping audit that identified and resolved over 8 operational inefficiencies, reducing rework costs.
  • Guided

Affiliations

  • International Association of Administrative Professionals
  • International Facility Management Association (IFMA) - Hospitality Track
  • Association for Supply Chain Management (APICS)
  • International Executive Housekeepers Association (IEHA)
  • Toastmasters
  • American Medical Informatics Association
  • International Council of Nurses
  • World Federation of Building Service Contractors
  • Green Clean Institute Certification for Housekeeping Managers
  • The British Institute of Cleaning Science (BICSc)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Manager of Housekeeping Operations - standard
  • Building Service Contractor's Certification - Summit Group
  • First Aid and CPR Certified - Beacon Labs, 2016
  • Professional Housekeeper Certification Program - initiative
  • Google Certified Professional Cloud Architect
  • Hotel Reception and Housekeeping Operations Certification - Harbor & Co.
  • CompTIA A+ Technician
  • Certificate for Excellence in Hospitality Customer Service - metric
  • Certified Department Trainer (CDT) - Lakeside Partners

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