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Skills

  • Application processing and tenant screening
  • Business Development
  • Project organization
  • Marketing and advertising
  • Team building
  • Data-driven decision making
  • Loan processing
  • MRI accounting software
  • Complaint resolution and conflict management
  • Organization

Work Experiences

  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 17% or higher.
  • Analyzed competitive property pricing.
  • Achieved 71% increase in leasing.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Set up appointments for showings of marketed properties.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Analyzed regional market trends and competitive property pricing, adjusting lease pricing to stay 16% ahead of market average.

Summaries

  • Adept at integrating market research and leasing expertise.
  • Inspections are organized, issues are resolved, and performance reporting is delivered.
  • Addressed maintenance requests within 11 hours.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Achieved minimal tenant turnover.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Positive and conscientious procedure professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • A dedicated Leasing Consultant with exceptional skills in tenant screening, property tours, and client communication, driving occupancy rates to consistently high levels.
  • A dedicated Leasing Consultant.

Accomplishments

  • Awarded category in 2021 for achieving 5% resident satisfaction score in process leasing survey.
  • Trained new leasing consultants on customer service best practices, property management software, and sales closing techniques, increasing team efficiency by 43%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led efforts to remodel common areas, completing the renovations 14% under budget, improving resident satisfaction, and attracting new prospects.
  • Assisted management in conducting monthly property inspections, identifying and mitigating potential issues to maintain high resident satisfaction.
  • Played a key role in property transitions, ensuring a smooth transfer of management and consistent communication with residents.
  • Provided in-depth tours and presentations of the property to prospective tenants, converting phone inquiries to leases at a 67% success rate.
  • Assisted in the execution of lease audits, ensuring compliance with property regulations and saving the company $82,000 in potential fines.
  • Resolved tenant disputes and complaints, resulting in a 7% reduction in escalation to upper management.
  • Developed a comprehensive online marketing strategy, utilizing RentCafe and social media platforms to drive an increase in leasing traffic by 11 leads.

Affiliations

  • National Association of Social Workers
  • Rental Housing Association of Texas
  • National Apartment Association (NAA)
  • Freemason
  • Event Planning Professionals Organization for Real Estate
  • Urban Land Institute (ULI)
  • Certified Apartment Leasing Professional (CALP) Credential - National Apartment Association
  • Project Management Institute
  • American Medical Informatics Association
  • Society of Property Management Professionals (SPMP)

Certifications

  • Certified Apartment Portfolio Supervisor (CAPS)
  • Certified Leasing and Marketing Professional (CLM) by the National Association of Residential Property Managers (NARPM)
  • Ethical Property Management Course by Brightline
  • Certified Real Estate Financial Analyst (CREFA)
  • Certified Residential Management Professional (CRMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Rental Housing Specialist (CRHS)
  • Hazardous Materials Training (OSHA 29 CFR part 1910)
  • Inclusive Management Training by Lakeside Partners
  • Yardi Voyager Property Management Software Certification

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