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Skills

  • Leasing and sales
  • Process improvement
  • Maintenance knowledge
  • CRM Software Proficiency (Jira)
  • Financial Reporting and Budgeting
  • AMSI
  • Knowledge of building codes
  • Fair Housing and tenant law compliance
  • Database management
  • Collections and payment negotiation

Work Experiences

  • Analyzed competitive property pricing.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Apartment Leasing Consultant every 18 months.
  • Administered satisfaction surveys.
  • Awarded Excellence Award for outstanding customer service.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Achieved 18-unit growth in occupancy.
  • Addressed maintenance requests within 14 hours.
  • Accomplished this within 2024.
  • Achieved results in 2022.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.

Summaries

  • A dedicated Leasing Consultant.
  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adept at analyzing regional market trends.
  • Detail-oriented with prior experience coordinating budget management and quality assurance.
  • Adept at analyzing regional market trends to guide rental pricing strategies, consistently keeping rates 58% above market average while maintaining high tenant satisfaction.
  • Within Real Estate, senior Apartment Leasing Consultant and outstanding performer in quality assurance and stakeholder engagement.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of cross-functional collaboration and vendor management as well as cross-functional collaboration training.

Accomplishments

  • Facilitated seamless move-ins and move-outs, reducing resident disruption and maintaining a vacancy turnover rate of less than 5 days.
  • Documented and resolved system which led to metric.
  • Resolved tenant disputes and complaints, resulting in a 7% reduction in escalation to upper management.
  • Coordinated and executed resident appreciation events, improving community engagement by 85% and fostering a positive living environment.
  • Provided in-depth tours and presentations of the property to prospective tenants, converting phone inquiries to leases at a 67% success rate.
  • Led a successful lease-up campaign, achieving 84% occupancy within 5 months for a new property.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to the leasing team’s success by cross-selling sister properties, increasing overall portfolio occupancy by 33%.
  • Led efforts to remodel common areas, completing the renovations 14% under budget, improving resident satisfaction, and attracting new prospects.
  • Assisted management in conducting monthly property inspections, identifying and mitigating potential issues to maintain high resident satisfaction.

Affiliations

  • Certified Apartment Portfolio Supervisor (CAPS) – National Apartment Association
  • National Affordable Housing Management Association (NAHMA)
  • International Council of Nurses
  • Certified Property Manager (CPM) – Institute of Real Estate Management (IREM)
  • Real Estate Technology Alliance
  • International Association of Administrative Professionals
  • Social Media Marketing for Property Managers Group
  • Real Estate Leasing Professionals Association
  • Society for Marketing Professional Services (SMPS)
  • Fair Housing Compliance Certificate - Washington

Certifications

  • Real Estate Technology Certifications (e.g., Propertybase, Buildium, or AppFolio)
  • Fair Housing Certification by Summit Group
  • Multi-Site Property Management Certification by Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Apartment Leasing Professional (CALP) by National Apartment Association (NAA)
  • Certified Residential Management Professional (CRMP)
  • Certified Marketing Executive (CME) by the Sales & Marketing Executives International
  • Negotiation Skills Certification by Ironclad Systems

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