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Skills

  • Payroll management
  • Customer Satisfaction Monitoring
  • Operational improvement
  • Leadership in high-pressure environments
  • Employee satisfaction initiatives
  • Merchandising operations
  • Upselling techniques
  • Customer complaint reduction
  • Brand Partnerships
  • Workforce scheduling

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Conducted research to find appropriate answers to customer questions.
  • Aligned business strategies.
  • Increased sales by 4% by providing purchase advice and promoting additional products.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved a 18% improvement in customer satisfaction ratings by implementing a mystery shopper and training program.
  • Audited department performance metrics monthly.

Summaries

  • Achieved 48% higher shoe sales.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Astute Shoe Department Manager who is dedicated to providing excellent customer service and assistance.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adapted to store sales patterns.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Added $7 in annual revenue during 2023.
  • Within Miscellaneous, senior Shoe Department Manager and outstanding performer in stakeholder engagement and strategic planning.

Accomplishments

  • Spearheaded cross-department collaborations that streamlined operations, decreasing customer wait times by the past year and enhancing in-store experience.
  • Managed a team of 16 employees, consistently hitting monthly sales targets while maintaining customer satisfaction above 55%.
  • Documented and resolved process which led to category.
  • Facilitated monthly employee satisfaction meetings, improving team morale and decreasing turnover by 81%.
  • Provided personalized product recommendations based on specific customer needs, contributing to a rise of 23% in customer satisfaction.
  • Improved staff performance by establishing clear KPIs, resulting in 75% sales growth over one year.
  • Trained staff on advanced product knowledge, leading to a 84% increase in customer retention through personalized shoe recommendations.
  • Designed a mentorship program for new hires, reducing onboarding time by 66% and improving long-term staff retention.
  • Maintained close relationships with vendors, securing exclusive products which contributed to an overall sales increase of 14 during the past year.
  • Implemented data-driven inventory tracking measures, decreasing stockouts by 46% and improving customer product availability.

Affiliations

  • Retail Council of Austin
  • Society of Women Engineers
  • National Retail Federation (NRF) - Member since 2020
  • Project Management Institute
  • Society for Human Resource Management (SHRM) - Completed Certification in Six Sigma
  • Association of Information Technology Professionals
  • Jaycees
  • CRSP - Certified Retail Sales Professional 2024
  • American Medical Informatics Association
  • Product Distribution Network (PDN) - Regular Attendee of Trade Shows

Certifications

  • Certified Visual Merchandiser (CVM) - Fashion Retail Academy - 2019
  • Certified Product Launch Specialist - Northwind - 2024
  • CompTIA A+ Technician
  • Inventory Control and Logistics Certification - framework - 2015
  • Certified Retail Buyer - Cedar Works - 2015
  • Workplace Conflict Resolution Specialist - Lakeside Partners - 2020
  • First Aid/CPR Certified
  • CompTIA Security+
  • Retail Management Certification - National Retail Federation (NRF) - 2023
  • Professional in Human Resources (PHR) – Cedar Works

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