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Skills

  • Customer service
  • Handling sensitive or confidential materials
  • Project organization
  • Operational improvement
  • Post office operations
  • High-speed mail inserting machine operation
  • Communications
  • Accuracy in mailing labels and data entry
  • Mail handling
  • Bulk mailing preparation

Work Experiences

  • Aligned insertion schedules.
  • Collaborated with technical support.
  • Adhered strictly to safety protocols.
  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Collaborated with technical support to troubleshoot machine issues, reducing downtime by 54% and improving consistency in output.
  • Looked for industry trends on social media and through online sources.
  • Completed a Scrum Master that enhanced my understanding of high-efficiency inserting equipment, leading to a promotion to senior mail inserter.
  • Completed a PMP.
  • Balanced multiple insertion jobs simultaneously.
  • Achieved zero safety incidents in 2016.

Summaries

  • Expert in the operation of post offices.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Mail Inserter who played a pivotal role in enhancing workflow by reorganizing team structures, achieving a 24% reduction in total processing time.
  • Conducted quality control checks.
  • Within Miscellaneous, senior Mail Inserter and outstanding performer in strategic planning and budget management.
  • Adept at handling small to large-scale bulk mailings, having processed up to 4 mail pieces per day while monitoring quality metrics to reduce errors by 60%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 71% increase in smooth processing.
  • Mail Inserter is a multi-talented Mail Inserter who is consistently rewarded for planning and operational improvements.
  • Proven track record of fostering positive customer relationships.

Accomplishments

  • Recognized for completing 16 consecutive shifts without production errors, contributing to improved department quality metrics.
  • Collaborated with the scheduling team to streamline delivery of mail inserts, resulting in on-time delivery for 4 consecutive campaigns.
  • Achieved 15% reduction in misfeeds and jams by consistently calibrating equipment and keeping machinery well-maintained.
  • Resolved 7 technical bottlenecks during a high-demand holiday mail campaign, ensuring that all Power BI mail batches went out on time.
  • Optimized mail insertion procedures, cutting down production errors by 53% and improving delivery timeliness.
  • Collaborated with team of 7 in the development of framework.
  • Streamlined pre-production checks that increased throughput for Salesforce mail item lines by 64%.
  • Completed Lean focused on advanced packaging and mail systems, contributing significantly to operational improvements at Vantage.
  • Recommended and successfully implemented an ACME brand machinery upgrade that led to a 56% increase in production speed.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lean Six Sigma Green Belt Certification
  • Association for Work Process Improvement (AWPI)
  • Association for Postal Commerce (PostCom)
  • Jaycees
  • National Product Fulfillment Conference
  • Association of Information Technology Professionals
  • Insertion and Packaging Systems Professional Association
  • Material Handling Industry of America (MHIA)
  • Society of Human Resource Management

Certifications

  • USPS Mail Preparation and Mailpiece Design Course - Meridian, 2017
  • Apple Certified Associate (ACA)
  • Certified Envelope Insertion Operator (CEIO) - Brightline, 2019
  • Certification in Mail Pre-Sorting Techniques - Harbor & Co., 2020
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mailflow Optimization Specialist Certification - Beacon Labs, 2022
  • Postal Operations and Processing Certification - Harbor & Co., 2016
  • CompTIA Security+
  • Certified Print Production Specialist (CPPS) Lakeside Partners 2024
  • Salesforce

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