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Skills

Patient mobility improvement strategies
Budgets
Precision mold and cast production
Anatomical casting and impressions
Patient rehabilitation acceleration techniques
Communications
Adjustments to devices post-fitting
Customer service
Multidisciplinary team collaboration
High patient satisfaction achievement

Work Experiences

Answered 12 calls per several months to help customers with their questions and concerns.
Achieved results in several months.
Achieved Innovation Award.
Solved method issues, improved operations, and provided excellent customer service.
Determined the most appropriate materials to use in the creation of patient prosthetic limbs based on a careful review of order specifications and patient medical histories.
Contributed to a 32% improvement in team productivity.
Addressed a wide range of medical conditions, including procedure.
Maintained an organized, clean workspace and removed all waste and debris to promote efficiency and optimal productivity.
Adhered to compliance standards.
Collaborated with physicians and physical therapists.

Summaries

Achieved a 50% improvement in patient satisfaction.
Consistently exceeded production goals by 57%.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Accelerated rehabilitation and improved mobility recovery outcomes.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Orthotic Technician with 9 years of successful stakeholder engagement and project management experience.
Accomplished Orthotic Technician with talent for maintaining zero equipment downtime through proactive maintenance. Passionate about creating custom orthotics that improve patients' quality of life.
Professional procedure with a successful background in high-volume environments.
Adept at collaborating with physicians and physical therapists.
Orthotic Technician is a multi-talented Orthotic Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

Led the introduction of a new orthotic material blend, increasing the durability of products by 42% while reducing associated costs by 7.
Optimized the production process, reducing orthotic device delivery times by 10 days, improving department throughput by 23%.
Developed comprehensive documentation and training materials for new hires, cutting the learning curve from 17 months to 14 weeks.
Managed orthotics workshop materials inventory, ensuring consistent supply and reducing material shortages by 53%.
Piloted an innovative digital scanning workflow, reducing initial measurement errors by 48% and streamlining the fitting process.
Assisted physical therapists in evaluating patient gait and foot posture, leading to more accurate orthotic prescriptions and an improvement in patient rehabilitation times by 79%.
Resolved product issue through consumer testing.
Collaborated with research and development teams to trial new orthotic materials, resulting in a three years product lifecycle increase by 16%.
Developed custom anatomical molds from multiple casting materials, achieving a 18% increase in product accuracy for complex cases such as process.
Led a team of 6 technicians to reduce orthotic device production time by 56% through process optimization and cross-training initiatives.

Affiliations

American Marketing Association
Freemason
Certified Orthotic and Prosthetic Technician (CO, CP Technician) with the American Board for Certification in Orthotics, Prosthetics & Pedorthics
Society of Human Resource Management
Society of Women Engineers
American Orthotic & Prosthetic Association (AOPA) Networking Participant
Key Note Speaker at Austin Orthotic Support Group
Lions Club
Licensed Orthotic Technician with Continuing Education from method
Participant in Orthotics and Prosthetics Entrepreneurs Association (OPEA) Programs

Certifications

Certified Medical Device Reprocessing Technician (CMRT) - Summit Group
First Aid/CPR Certified
Project Management Professional (PMP)
SHRM Senior Certified Professional (SHRM-SCP)
Digital Orthotic Modeling & Design Certification - program
Certified Public Accountant (CPA)
Certified Manufacturing Technologist (CMfgT) - Brightline
Cisco Certified Internetwork Expert (CCIE)
First Aid and CPR Certification - program
Healthcare Process Improvement Certification - Meridian

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