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Skills

  • Stakeholder relations
  • Coaching and mentoring
  • Budget development
  • Employee scheduling
  • Continuous improvement strategies
  • Product development
  • Team building and leadership
  • Inventory management
  • Budget Management
  • Performance metrics analysis

Work Experiences

  • Kept track of 3 employees' daily activities and devised plans to address issues that resulted in initiative.
  • Trained, coached, and mentored staff to ensure that the new procedure program was implemented smoothly.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Worked directly with management, Process Owners, and the system department to brainstorm, discuss strategy, and mitigate process issues.
  • Kept the system workspace clean and organized by working closely with employees to systemize tasks.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Meticulously reported issues to higher management, which resulted in program.

Summaries

  • Veteran Process Owner with exceptional performance reporting and quality assurance abilities.
  • Offering cross-functional collaboration and process improvement, meticulous leader and strategic planner with broad managerial acumen.
  • A pleasant personality and a customer-focused background, as well as knowledge of performance reporting.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Costs were consistently reduced while profits were increased.
  • Process Owner who is meticulous and has 5 years of process experience.
  • Accomplished Process Owner with expertise in leading process automation efforts, reducing cycle times by 81% and saving $13 annually. Strong background in developing KPI measurement systems for cross-functional teams.
  • Develop strategic business partnerships and relationships.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and adjusted capacity forecasting models, reducing mismatches between demand and available resources by 18% yearly.
  • Led Kaizen workshops across 15 departments, resulting in process enhancements that improved first-pass quality by 69%.
  • Coordinated with multiple departments to redesign the supply chain process, achieving cost reductions of $227,000 and delivery time improvements of 75%.
  • Ensured on-time delivery of process by leading a cross-functional team and reengineering internal processes, reducing delays by 70%.
  • Collaborated with IT and finance teams to automate budget forecasting, reducing manual workload by 61% and improving forecast accuracy.
  • Championed efficiency initiatives across the organization, enabling a 80% reduction in operational bottlenecks and increasing throughput by 7 units.
  • Led a continuous improvement project that improved customer satisfaction scores by 84% over 14 months.
  • Developed and implemented new standard operating procedures (SOPs) for product that reduced cycle time by 11 hours.
  • Spearheaded Lean Six Sigma-driven initiatives that reduced non-value-added tasks by 41%, contributing to annual cost savings of $88,000.

Affiliations

  • American Production and Inventory Control Society (APICS) - Certified Supply Chain Professional (CSCP)
  • Six Sigma Global Institute – Black Belt Certified in OSHA, 2018
  • Certified Business Process Professional (CBPP) through Association of Business Process Management Professionals (ABPMP)
  • International Association for the Advancement of Cost Engineering (AACE)
  • Customer Experience Professionals Association (CXPA) – Membership since 2020
  • Lions Club
  • International Society for Performance Improvement (ISPI) – Proficiency in Performance Management Framework
  • Association for Manufacturing Excellence (AME) – Process Improvement Division
  • National Institute of Standards and Technology (NIST) – Leadership in Process Standards Committee
  • Project Management Institute

Certifications

  • Agile Certified Practitioner (PMI-ACP)
  • ITIL 4 Foundation Certification
  • Certified Data Management Professional (CDMP)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Lean Six Sigma Green Belt
  • ISO 45001 Occupational Health and Safety Management Auditor Certification
  • ISO 9001:2015 Lead Auditor Certification
  • PRINCE2 Foundation and Practitioner Certification
  • Six Sigma Black Belt Certification

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