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Skills

  • First Aid/CPR
  • Client progress documentation via QuickBooks
  • Metric equipment
  • Team management
  • Development and delivery of inclusive education materials
  • Client progress reporting to stakeholders
  • Group facilitation and workshop leadership
  • Cultural competency in working with diverse populations
  • Organization
  • Active listening and empathy in client interactions

Work Experiences

  • Achieved Excellence Award for outstanding documentation accuracy.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 62% decrease in re-admission rates.
  • Administered assessments for participant readiness.
  • Assisted social workers in developing, coordinating, and leading programs for people with framework and standard concerns.
  • Achieved Innovation Award for innovations in adaptive living skills programming.
  • Applied conflict resolution techniques.
  • Achieved 58% increase in successful transition to independent housing.
  • Assisted in budgeting and program planning exercises for participants, ensuring that all adhered to realistic financial expectations.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Risk assessment is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Achieved sustainable development gains for initiative.
  • Achieved a 47% decrease in client reliance on assisted services.
  • Committed to implementing adaptive life skills solutions for diverse individuals, leading to a 42% increase in client confidence and daily functionality.
  • Conducted one-on-one sessions on essential skills.
  • Collaborative team member with extensive experience working alongside occupational therapists and social workers to improve client care and enhance client outcomes by 58%.
  • Achieved a 57% decrease in re-admission rates.
  • Achieved measurable improvements in task completion.
  • Committed Living Skills Instructor.
  • Adept at designing educational materials.

Accomplishments

  • Partnered with vocational rehabilitation services to provide job readiness training, resulting in 10 participants gaining meaningful employment within two years.
  • Facilitated workshops on technology-assisted living, guiding 18 clients in the use of mobile applications for independent living tasks such as grocery shopping and fitness tracking.
  • Created customized visual aids and tools to assist clients with cognitive impairments in grasping complex tasks, increasing compliance by 21%.
  • Organized community events aimed at broadening social engagement for clients, which increased daily social interactions and reduced isolation by 17%.
  • Administered personalized activities of daily living training, including personal hygiene and meal preparation, for 4 participants with cognitive disabilities.
  • Facilitated regular communication between family members and healthcare providers, improving client care coordination and satisfaction by 15%.
  • Assisted clients in setting realistic, attainable goals that fostered positive lifestyle changes, leading to a 40% success rate in achieving personal objectives within the past year.
  • Achieved 60% reduction in client behavioral incidents by applying evidence-based intervention strategies in crisis situations.
  • Developed and implemented structured teaching plans for daily living skills, resulting in 45% increase in client independence over the span of the past year.
  • Introduced a new workshop series on communication strategies, benefiting 2 participants through improved interpersonal relationships.

Affiliations

  • Participant in workshops hosted by the National Skills Coalition
  • Involved in the Partnership for 21st Century Skills (P21) to enhance digital literacy in daily living
  • Member of the Independent Living Research Utilization (ILRU) network
  • Participant in trainings by the American Society on Aging (ASA)
  • Toastmasters
  • Society of Women Engineers
  • Completed courses and certifications through the Rehabilitation Engineering & Assistive Technology Society of North America
  • Active participant in the Job Accommodation Network (JAN) consultations
  • American Medical Informatics Association
  • Certified member of the American Association on Intellectual and Developmental Disabilities (AAIDD)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Rehabilitation Counselor (CRC)
  • Certified Life Skills Coach (CLSC)
  • First Aid/CPR Certified
  • CPR and First Aid Certification - Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Dialectical Behavior Therapy (DBT) Skills Training - program
  • Certified Business Analysis Professional (CBAP)
  • Certified in Brief Behavioral Activation Treatment for Depression (BATD) - method

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