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Skills

  • Team building
  • Client progress reporting to stakeholders
  • Case management systems knowledge
  • Development and delivery of inclusive education materials
  • Behavioral health care techniques
  • Health and wellness education focusing on lifestyle improvements
  • Operational improvement
  • Individualized intervention planning
  • Team management
  • Client progress documentation via QuickBooks

Work Experiences

  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Achieved a 62% decrease in re-admission rates.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Assisted clients with education programs.
  • Achieved measurable improvements in client cleanliness habits.
  • Achieved higher success rates for independent living training.
  • Collaborated closely with healthcare providers to develop interdisciplinary care plans that improved both physical and cognitive functioning for clients.
  • Achieved results over 15 months.
  • Collaborated with multidisciplinary teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Demonstrated ability to form and maintain long-term relationships.
  • Clear understanding of team leadership and stakeholder engagement as well as strategic planning training.
  • Within Miscellaneous, senior Living Skills Instructor and outstanding performer in risk assessment and process improvement.
  • Accomplished Instructor with a focus on advancing daily living skills, combined with effective de-escalation methods, to reduce the incidence of safety-related incidents by 82%.
  • Living Skills Instructor is a caring and skilled Living Skills Instructor who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed Living Skills Instructor.
  • Accomplished Living Skills Instructor.
  • Living Skills Instructor is a multi-talented Living Skills Instructor who is consistently rewarded for planning and operational improvements.
  • Achieved measurable improvements in client independence.

Accomplishments

  • Reduced participant program dropouts by 61% through the design of engaging, interactive learning experiences in life skills workshops.
  • Achieved 59% client retention by providing a structured, supportive environment that fostered growth and independence among participants.
  • Assisted clients in setting realistic, attainable goals that fostered positive lifestyle changes, leading to a 40% success rate in achieving personal objectives within the past year.
  • Created customized visual aids and tools to assist clients with cognitive impairments in grasping complex tasks, increasing compliance by 21%.
  • Successfully managed a caseload of 17 clients, ensuring timely updates and reports on progress within HubSpot.
  • Delivered ongoing training sessions focused on stress management and coping mechanisms, leading to a measurable decrease in anxiety by 59%.
  • Taught clients how to use budgeting apps and financial tools, leading to 19% increase in financial independence for those enrolled in the training.
  • Trained clients on using navigation apps, enabling 10 participants to confidently and independently use public transportation in Chicago.
  • Organized community events aimed at broadening social engagement for clients, which increased daily social interactions and reduced isolation by 17%.
  • Introduced a new workshop series on communication strategies, benefiting 2 participants through improved interpersonal relationships.

Affiliations

  • Member of the Association for Financial Counseling & Planning Education (AFCPE)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Council of Nurses
  • Toastmasters
  • Active participant in the Job Accommodation Network (JAN) consultations
  • Engaged in professional development with the Council for Exceptional Children (CEC)
  • Member of the National Council on Independent Living
  • Certification from the International Association of Rehabilitation Professionals (IARP)
  • Society of Women Engineers

Certifications

  • Certified Disability Management Specialist (CDMS)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Basic Life Support for Healthcare Providers (BLS) Summit Group
  • Board Certified Coach (BCC) - Lakeside Partners
  • Certified Public Accountant (CPA)
  • Trauma-Informed Care Certification Cedar Works
  • Certified Financial Social Work Educator (CFSW) - Center for Financial Social Work
  • Certified Independent Living Specialist (CILS)
  • Certified Business Analysis Professional (CBAP)

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