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Skills

  • Relationship development
  • Ocean exports
  • Local area route knowledge
  • CRM Systems
  • Customer service-oriented
  • Process improvement
  • CPR certified
  • MS Office
  • Internal auditing
  • Tank Vehicle Endorsement

Work Experiences

  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Did some research.
  • Established
  • Got better.
  • Reduced
  • Forecasted manpower requirements based on daily workload and company goals.
  • Kept track of everything.
  • Checked data deliverables for quality and traceability to specifications, as well as compliance with all quality management plans and standards.
  • Was in charge of ensuring that goods were delivered on time and in good condition.
  • Was a key member of the global distribution operations team, which was in charge of coordinating shipments across 16 countries.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Ambitious
  • Collaborate with commercial lenders to achieve sales targets.
  • Delivered procedure and method to recipients while safely performing job functions and meeting deadlines.
  • Delivery Expert is articulate and driven to succeed.
  • Over 14 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Transportation Logistics Coordinator with extensive experience in transportation management is detail-oriented and well-organized.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a method position with a forward-thinking organization.

Accomplishments

  • Resolved product issue through consumer testing.
  • Increased sales 13% over three years.
  • Helped implement a dynamic scheduling system that facilitated a 30% boost in fleet efficiency, ensuring faster service.
  • Took the lead on coordinating team logistics for rush-orders during holiday seasons, achieving 51% more deliveries than the previous year.
  • Reduced delivery errors by fine-tuning route assignments, leading to a 66% reduction in customer complaints in 2017.
  • Recognized for exceptional customer service and delivery punctuality, earning Employee of the Year among a team of 7 employees.
  • Regularly met and exceeded performance KPIs by handling 8 deliveries per day within or ahead of schedule.
  • Efficiently rerouted delivery schedules during unexpected disruptions, ensuring 79% of orders were still delivered on time.
  • Achieved a ITIL certification to comply with industry regulations for high-value package deliveries, helping the company avoid potential penalties.
  • Developed and nurtured long-term customer relationships, resulting in a 50% increase in service retention for 2018.

Affiliations

  • Society of Human Resource Management
  • International Society of Logistics (SOLE)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • National Association of Delivery and Logistics Professionals (NADLP)
  • American Logistics Aid Network (ALAN)
  • International Council of Nurses
  • Courier and Logistics Association (CLA)
  • American Society of Safety Professionals
  • Lions Club

Certifications

  • Certified Supply Chain Professional (CSCP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified in Logistics, Transportation and Distribution (CLTD) from Cedar Works
  • Professional Logistics Management Certification (PLM)
  • Transportation Management System (TMS) Certification
  • Certified Food Delivery Specialist
  • Fleet Safety Certification from Beacon Labs
  • Heating, Ventilation, and Air Conditioning (HVAC) Transportation Certification
  • Commercial Driver’s License (CDL) Class B

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