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Skills

Budgets
Business operations
Problem resolution
Customer service
Task prioritization
Loan Product Knowledge (Workday)
Program equipment
Customer communications
Onboarding process optimization
Team building

Work Experiences

Collaborated with loan officers to fast-track approvals, reducing loan processing timelines by an average of 74%.
Achieved Excellence Award for recognizing and preventing compliance risks associated with a Adobe Creative Suite project, saving the company $12 in fines.
Delivered loan closing packages in 2015.
Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
Completed an average of 15 loan packages per week.
Analyzed loan portfolios regularly.
Achieved this in the 2023 fiscal year.
Collaborated with underwriters and attorneys.
Customer files, department records, and regulatory paperwork were set up, stored, and updated by me.
Decreased application processing delays by 14 days.

Summaries

Standards and regulations in team leadership are second nature to me.
Collaborative and detail-oriented Loan Close Specialist skilled in auditing closing instructions and ensuring high accuracy rates for both simple and complex loan types.
Consistently secured repeat business.
Ability to maintain strong relationships with customers and stakeholders throughout the closing process, consistently achieving high satisfaction and repeat business.
Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
Achieved Excellence Award for reducing compliance risks.
Achieved timely loan closure.
Costs were consistently reduced while profits were increased.
Achieved high customer satisfaction.
Contributed significantly to company success.

Accomplishments

Played a pivotal role in delivering $6,000 in funded loans within the past year through enhanced workflow management and communication.
Documented and resolved procedure which led to process.
Worked hand-in-hand with customers to resolve last-minute funding issues, speeding up loan disbursement by 5 hours.
Negotiated and resolved discrepancies with title companies and attorneys, resulting in faster loan closures for Adobe Creative Suite.
Executed and reviewed all forms and closing documents to ensure they met RESPA, TRID, and CFPB guidelines, achieving flawless audits.
Reduced compliance risk by reviewing lending documents and identifying discrepancies, preventing potential losses of $12.
Facilitated knowledge transfer to new team members, helping them achieve proficiency 15 days ahead of schedule.
Spearheaded the automation of loan closing processes, reducing manual errors by 38% and saving 6 work hours per week.
Reviewed and finalized closing instructions before submission, ensuring 100% accuracy and compliance with regulatory standards for 7 consecutive months.
Enhanced borrower experience by providing comprehensive step-by-step guidance, leading to a 18% satisfaction rate.

Affiliations

Recipient, Excellence Award for Streamlined Process Implementation (2022)
Certified Anti-Money Laundering Specialist Certification (CAMS) – Loan Closing Focus
American Society of Safety Professionals
Project Management Institute
National Association of Social Workers
International Council of Nurses
Society of Women Engineers
Continuing Education in Mortgage Loan Closing Processes - procedure
Certified in Regulatory Compliance by Ironclad Systems
Taskforce Member – Interdepartmental Communication Standardization for Loan Closures

Certifications

Apple Certified Associate (ACA)
Loan Processor Certification from Loan Processing Solutions
Certified Financial Services Auditor (CFSA)
CompTIA Security+
SHRM Senior Certified Professional (SHRM-SCP)
SHRM Certified Professional (SHRM-CP)
Certified Regulatory Reporting Professional Meridian
Certified Public Accountant (CPA)
Uniform Residential Loan Application (URLA) / Form 1003 Training 2021
Federal Housing Administration Direct Endorsement Certification (FHA DE)

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Loan Close Specialist Resume Builder

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