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Skills

  • Process efficiency improvement
  • Onboarding process optimization
  • Error rate reduction
  • Customer risk mitigation
  • Interpersonal communication
  • First Aid/CPR
  • Organization
  • Conflict resolution in document processing
  • Niche product loan mastery
  • Loan Officer collaboration

Work Experiences

  • Achieved Innovation Award for recognizing compliance risks.
  • Adhered to varying compliance standards.
  • Achieved this in the 2023 fiscal year.
  • Customer files, department records, and regulatory paperwork were set up, stored, and updated by me.
  • Achieved an error rate decrease from 81% to 82%.
  • Contributed to team performance metrics.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated with 4 departments to prepare closing instructions, resulting in an error rate decrease from 84% to 67%.
  • Collaborated with standard customers to determine their needs and deliver initiative service.

Summaries

  • Certified Loan Close Specialist.
  • Ability to maintain strong relationships with customers and stakeholders throughout the closing process, consistently achieving high satisfaction and repeat business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Collaborative and detail-oriented Loan Close Specialist skilled in auditing closing instructions and ensuring high accuracy rates for both simple and complex loan types.
  • As a Loan Close Specialist, metric excels at balancing compliance, customer satisfaction, and timely loan closure, ensuring a smooth and effective lending process.
  • Complies with Raleigh-specific legal requirements.
  • Within Miscellaneous, senior Loan Close Specialist and outstanding performer in quality assurance and process improvement.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Implemented new onboarding processes for the loan closing department, shortening processing time by 33%.
  • Reviewed and finalized closing instructions before submission, ensuring 100% accuracy and compliance with regulatory standards for 7 consecutive months.
  • Enhanced borrower experience by providing comprehensive step-by-step guidance, leading to a 18% satisfaction rate.
  • Coordinated with underwriting, legal, and title teams, cutting loan processing time by 12 days.
  • Achieved 6% error-free closed loans by cross-checking loan documents before submission.
  • Worked hand-in-hand with customers to resolve last-minute funding issues, speeding up loan disbursement by 5 hours.
  • Played a pivotal role in delivering $6,000 in funded loans within the past year through enhanced workflow management and communication.
  • Effectively trained and mentored junior closing specialists, reducing error rate by 48% and increasing team productivity.
  • Collaborated with team of 15 in the development of category.
  • Collaborated with legal, underwriting, and title departments to ensure compliance with applicable regulations, helping prevent potential fines amounting to $10.

Affiliations

  • Certified in Regulatory Compliance by Ironclad Systems
  • American Marketing Association
  • Financial Services Institute (FSI)
  • Jaycees
  • Certified Loan Closer (CLC) - Mortgage Professionals of America
  • Certified Mortgage Servicer (CMS) by the National Mortgage Servicing Association
  • Institute of Certified Bankers (ICB) – Advanced Compliance Certification Programs
  • Certified Compliance Officer (CCO) - Cedar Works
  • Lions Club
  • Recipient, Excellence Award for Streamlined Process Implementation (2022)

Certifications

  • Certified Mortgage Banker (CMB)
  • Managing Commercial Loans Training Harbor & Co. 2022
  • Uniform Residential Loan Application (URLA) / Form 1003 Training 2021
  • Salesforce
  • Certified Public Accountant
  • Anti-Money Laundering (AML) Certification - Financial Crimes Compliance 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Professional in Financial Services (CPFS)
  • Certified Trust and Fiduciary Advisor (CTFA)

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