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Skills

  • First Aid/CPR
  • Discrepancy identification and resolution
  • Organization
  • Relationship development
  • Multitasking under tight deadlines
  • Project organization
  • Tax code interpretation
  • Metric equipment
  • Accounts payable and receivable tracking
  • Customer service and conflict resolution

Work Experiences

  • Adjusted 31% of property tax rates.
  • Completed recovery within several months.
  • Achieved Top Performer for process improvement.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Administered tax payment collections, ensuring timely and accurate receipt of more than $13 annually to meet fiscal deadlines.
  • Achieved a 22% error reduction.
  • Analyzed property assessments for accuracy.
  • Contributed to a cohesive and efficient operation.
  • Audited accounts.
  • Authored policy guidelines for tax collection.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at providing personalized financial consultations.
  • Achieved a 48% decrease in tax return processing times.
  • Achieved zero delays in budget submissions.
  • Recognized for standard in 2024.
  • Within Miscellaneous, senior Assistant Tax Collector and outstanding performer in quality assurance and process improvement.
  • Accurately forecasted revenue streams.
  • Achieved quick turnaround times.
  • Tax Examiner with 2 years of experience in tax preparation.
  • Clear understanding of project management and process improvement as well as workflow optimization training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Assisted in the collection of tax revenue totaling over $18, ensuring compliance with local and federal tax regulations.
  • Supported tax collectors by revising and improving procedures for tax collections, yielding a 32% year-over-year increase in tax payments.
  • Worked cross-functionally with multiple municipal departments to resolve complex tax disputes involving property and sales tax assessments.
  • Led implementation of a citywide tax evasion detection system that identified and corrected underreported income resulting in an additional revenue of $15.
  • Designed and delivered public seminars to over 11 local taxpayers on compliance requirements, increasing awareness and timely filings.
  • Established strong relationships with taxpayers who regularly attended educational sessions, improving department compliance scores by 36%.
  • Investigated and resolved taxpayer disputes, resulting in recovery of over $12 in lost revenues.
  • Utilized customized databases and software such as system to track, update, and manage taxpayer information, ensuring up-to-date records for over 6 accounts.
  • Reduced delinquent tax accounts by 70% through the creation of a targeted outreach and follow-up program.

Affiliations

  • Freemason
  • Local Government Auditors Network (LGAN)
  • Government Finance Officers Association (GFOA)
  • National Association of Enrolled Agents (NAEA)
  • Jaycees
  • State Board of Equalization (SBOE)
  • National Association for Business Economics (NABE)
  • Public Financial Management (PFM) Association
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)

Certifications

  • Property Tax Professional (PTP) Certification - Boston
  • Certified in Financial Forensics (CFF) - metric
  • Certified Tax Collector (CTC) - Illinois
  • Certified Payroll Professional (CPP) – American Payroll Association
  • Institute for Tax Professionals Education (ITPE) Certification - Lakeside Partners
  • CompTIA A+ Technician
  • Certified Tax Assessor/Collector Program - framework
  • Certified Public Finance Officer (CPFO) - Northwind
  • Certified Public Accountant
  • Tax Compliance and Audit Certification - system

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