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Skills

  • Lien search and resolution
  • System equipment
  • Budgets
  • Verification
  • Junior staff training and mentorship
  • Partnering with title companies and attorneys
  • CRM System Utilization
  • Customer satisfaction improvement
  • Multijurisdictional deal handling
  • Post-closing process efficiency

Work Experiences

  • Adhered to state-specific legal requirements.
  • Achieved 47% faster title clearance through negotiation, freeing up more properties for instant resale opportunities.
  • Awarded CPA, contributing to the enhanced reputation and reliability of the sales estate transaction process for the company.
  • Consistently liaised with lenders, attorneys, and clients.
  • Conducted title searches and analyzed lien data across Seattle counties to effectively clear potential legal setbacks.
  • Achieved this in 2017.
  • Checked and double-checked 18 titles on a weekly basis.
  • Created instant resale opportunities.
  • Conducted a search and analysis of real estate records.
  • Achieved results during 2018.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with underwriting and legal teams.
  • Collaborated with title companies.
  • Cleared properties for resale in under 18 weeks.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Expert Workday user with strong organizational, time management, and recordkeeping skills.
  • Cleared title encumbrances within tight deadlines.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Closed property deals worth over $5 in 2015, demonstrating expertise in both residential and commercial real estate transactions.

Accomplishments

  • Introduced and implemented new customer service protocols, increasing client satisfaction by 52% during the post-sale period.
  • Recognized as the top performer by achieving the highest closing conversion rate of 79% within the department for 2020.
  • Managed escrow fund disbursements for transactions totaling $3 per quarter, ensuring precise and timely financial closure.
  • Presided over multijurisdictional sales transactions valued over $2, ensuring seamless cross-state regulatory compliance.
  • Led a project that reduced escrow fund errors by 17%, utilizing enhanced verification protocols.
  • Implemented new CRM system that improved customer tracking and follow-up processes, resulting in a 69% efficiency increase in sales cycle.
  • Instrumental in expanding client services to include multistate title processing, boosting service coverage by 50%.
  • Instrumental in a 51% increase in successful sales closings by enhancing communication between lenders, sellers, and buyers.
  • Reduced overdue closing timelines by 85% by establishing new tracking and follow-up mechanisms.
  • Collaborated with legal teams to expedite the release of liens on distressed assets, reducing resolution time by 26%.

Affiliations

  • Institute of Real Estate Management (IREM)
  • National Association of Mortgage Brokers (NAMB)
  • National Escrow Association
  • American Medical Informatics Association
  • National Association of Realtors (NAR)
  • International Association of Administrative Professionals
  • Council of Residential Specialists (CRS)
  • National Settlement Services Summit (NS3)
  • International Federation of Real Estate (FIABCI)
  • Escrow Institute of California (EIC)

Certifications

  • Title Insurance License metric
  • Electronic Closing Specialist (eClosing) Certification
  • Accredited Land Consultant (ALC)
  • Certified Commercial Investment Member (CCIM)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Sales Professional (CSP) by NASP
  • Professional Real Estate Designation (PRED)
  • Chartered Realty Investor® (CRI) Certification
  • Certified Real Estate Transaction Coordinator (RETC)

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