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Skills

  • Financial records and processing
  • Operational improvement
  • Client-focused
  • Kennel cleaning and sanitizing methods
  • Cross-departmental collaboration
  • Business Development
  • Positive learning process
  • Problem resolution
  • Quick learner
  • Business operations

Work Experiences

  • Analyzed training outcomes using survey data and revised materials accordingly, bringing learner competency levels up to 52% as measured in follow-up assessments.
  • Identified metric training needs and suggested system programs to meet those requirements.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Taught category and method employees how to complete tasks according to the specifications and procedures in place.
  • Reprimanded employees who did not meet acceptable standards and praised those who met or exceeded those standards.
  • Achieved a reduction in operational task errors by 69%.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved results in 2024.
  • Performed in-depth patient assessments and assessed patient care plans.

Summaries

  • Within Miscellaneous, senior On-the-Job Trainer and outstanding performer in workflow optimization and stakeholder engagement.
  • On-the-Job Trainer expert with 13 years of experience in vocational and career planning.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 34% improvement in team performance.
  • Achieved 30% higher trainee satisfaction scores.
  • On-the-Job Trainer with 8 years of successful strategic planning and data analysis experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Excellent organizational and communication skills aided in achieving the desired outcomes.

Accomplishments

  • Developed
  • Analyzed and restructured performance improvement plans for new hires, helping 4% of employees meet targets within their first 6 months.
  • Ensured
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Identified
  • Conducted post-training surveys and monitored user feedback to improve core training modules, contributing to a 53% improvement in learning retention.
  • Managed
  • Implemented a performance metrics dashboard to evaluate the effectiveness of training programs, leading to a 76% improvement in skill proficiency across teams.
  • Created
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.

Affiliations

  • International Association of Business Communicators (IABC)
  • International Society for Performance Improvement (ISPI)
  • International Council of Nurses
  • Association for Computing Machinery
  • Institute for Performance and Learning (IPL)
  • Association for Training and Facilitation (ATF)
  • National Coalition for Excellence in Training (NCET)
  • Society of Women Engineers
  • International Association for Continuing Education and Training (IACET)
  • National Center for Employee Development (NCED)

Certifications

  • Instructional Coaching Certificate – Learning Facilitation Focus
  • Certified Behavioral Interview Trainer
  • Cisco Certified Internetwork Expert (CCIE)
  • Adult Learning Theory Certification 2018 Lakeside Partners
  • Certified On-the-Job Trainer (COJT)
  • Digital Learning Design Accreditation SAP
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect

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