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Skills

  • Operational improvement
  • Relationship development
  • Bilingual in French
  • Process improvement
  • Computer literate
  • Team leadership and development
  • Problem resolution
  • Accounts payable/receivable
  • CRM Systems
  • MS Office

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved 47% increase in skill acquisition rates by integrating adaptive learning and knowledge-based assessments for employees across 15 divisions.
  • Was in charge of a caseload of over 18 clients.
  • Achieved a 64% decrease in onboarding time.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved results within the first 10 months.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Demonstrated proficiency in Microsoft Office programs such as Word, Excel, and PowerPoint.

Summaries

  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Achieved 62% increase in favorable customer feedback scores.
  • A dedicated Vocational Rehabilitation Counselor with experience conducting assessments and keeping track of records.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 29% improvement in task accuracy.
  • Well-versed in program resources and current market conditions.
  • Excellent time management and communication skills.
  • Achieved 30% higher trainee satisfaction scores.
  • Achieved a 80% reduction in employee onboarding times.

Accomplishments

  • Increased
  • Created
  • Solved
  • Implemented a performance metrics dashboard to evaluate the effectiveness of training programs, leading to a 76% improvement in skill proficiency across teams.
  • Researched
  • Developed a tailored training toolkit that reduced role-specific onboarding duration by 17 days and improved employee performance by 61%.
  • Coordinated multilingual training sessions to accommodate diverse teams, which led to a 81% improvement in employee engagement.
  • Developed
  • Decreased employee ramp-up time by 77% by implementing competency-based training modules aligned with departmental goals.
  • Established

Affiliations

  • National Center for Employee Development (NCED)
  • International Association for Continuing Education and Training (IACET)
  • Freemason
  • Jaycees
  • National Association of Workforce Development Professionals (NAWDP)
  • Association for Computing Machinery
  • National Staff Development Council (NSDC)
  • Employee Development in Organizations (EDO)
  • Certified Professional in Learning and Performance (CPLP)
  • Association for Supply Chain Management (APICS)

Certifications

  • Association for Project Management (APM)
  • Certified Performance and Talent Developer (CPTD)
  • Certified Behavioral Interview Trainer
  • Basic Supervisor Training Certification Ironclad Systems
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Instructional Coaching Certificate – Learning Facilitation Focus
  • Learning Management System (LMS) Certified Administrator
  • Digital Learning Design Accreditation SAP

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