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Skills

  • Relationship development
  • Time management
  • Organization
  • Business process optimization
  • Financial reporting and analysis
  • Root cause analysis
  • Client relationship building
  • Team building
  • Communication strategy development
  • Strategic planning

Work Experiences

  • Welcomed new members and established and updated memberships in Vantage process programs.
  • Achieved Outstanding Service Award for surpassing loan department targets.
  • Increased productivity by 4% while lowering staffing and operational costs.
  • Achieved results within 6 months.
  • Achieved a 33% faster approval process.
  • Achieved results within the first three years.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • To take on a new role in a system setting, I'm ready to offer exceptional leadership and planning abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Loan Administration Supervisor is a skilled Loan Administration Supervisor who provides encouragement and feedback to help employees succeed.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with over 11 years of experience as a manager for a $14 two years revenue-generating company.

Accomplishments

  • Resolved product issue through consumer testing.
  • Improved interdepartmental communication by implementing new reporting tools, reducing missed deadlines by 45% within several months.
  • Presented monthly analytics reports to upper management, driving a 42% improvement in loan portfolio performance.
  • Reduced error rate in loan documentation by utilizing quality assurance measures, resulting in a 27% improvement.
  • Collaborated with team of 13 in the development of metric.
  • Worked closely with underwriters to ensure loan packages met all compliance requirements, achieving 32% zero rework.
  • Partnered with IT to develop custom tools that reduced manual data entry, leading to a 81% decrease in processing errors.
  • Developed and enforced department-wide customer data protection protocols, resulting in a 76% reduction in data breaches.
  • Successfully reduced operational costs by $11 through the standardization of documentation and processing workflows.
  • Streamlined loan modification processes by adopting Jira, decreasing average resolution time by one year per case.

Affiliations

  • Society of Corporate Compliance and Ethics (SCCE)
  • National Council of Higher Education Loan Programs (NCHELP)
  • Freemason
  • Risk Management Association (RMA)
  • Financial Services Institute (FSI)
  • Leadership role in Loan Processing Team-building initiatives
  • Association for Supply Chain Management (APICS)
  • Community Development Financial Institutions (CDFI) Membership
  • Commercial Finance Association (CFA)
  • Attendance at initiative for Loan Administrators

Certifications

  • Certified Business Continuity Professional (CBCP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • Certified Professional Loan Manager (CPLM)
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Credit Risk Specialist (CCRS) – Banking Institute
  • National Mortgage Licensing System (NMLS) License
  • Accredited Mortgage Professional (AMP) - procedure
  • Certified Credit Union Executive (CCUE)

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