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Skills

  • Data-driven decision making
  • Curriculum development and implementation
  • Category equipment
  • Regulatory compliance
  • Supervision
  • Certification in advanced IELTS coaching
  • Process improvement
  • Marketing lead generation in education
  • Customer service
  • Development of proprietary educational resources

Work Experiences

  • Oversaw the day-to-day operations of the education program and delegated assignments and evaluated performance of support staff.
  • Met with students, parents, and school officials to discuss and resolve educational issues and problems.
  • Collaborated with Beacon Labs to enhance student access to resources.
  • Looked for industry trends on social media and through online sources.
  • Achieved Outstanding Service Award recognition.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with Northwind to introduce a scholarship program, obtaining $4 in funding, aiding underprivileged students in achieving their IELTS goals.
  • Assisted in the creation of program structure within classrooms in order to formulate and implement method objectives.
  • Kept track of overhead, prepared budgets, and directed spending and resources to support fiscal efficiency.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Consistently improved students’ success rates by 23%.
  • Achieved student satisfaction ratings above 85%.
  • Accomplished IELTS Center Head.
  • Achieved improvements in student outcomes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 62% boost in student passing rates year-over-year.
  • Maintains sufficient staffing and resources to meet two years program objectives while staying within budget.
  • Achieved superior student band score outcomes.
  • Achieved a notable revenue boost.
  • Achieved Employee of the Year recognition.

Accomplishments

  • Led 10 workshops and training sessions on improving IELTS speaking/writing skills, elevating student linguistic competencies by 78%.
  • Created and led in-house professional development workshops for IELTS tutors, boosting their effectiveness and reducing student complaint rates by 55%.
  • Negotiated exam agreements with local education boards, increasing the IELTS center's visibility and boosting test booking volumes by 63%.
  • Resolved product issue through consumer testing.
  • Optimized center operations by implementing ESL proficiency assessments, cutting lead times on identifying learner deficiencies by 67%.
  • Led 5 community engagement forums to increase awareness of the IELTS exam, resulting in a 15% rise in test participation across Seattle.
  • Achieved Top Performer recognition for maintaining superior exam pass rates, with over 16% of students scoring higher than band procedure.
  • Developed a peer-mentoring program that empowered high-performing students to assist peers, resulting in 32% improvement in the average student band score.
  • Developed and standardized an in-house IELTS tutor training curriculum, ensuring a 45% improvement in overall teaching quality and student outcomes.
  • Successfully transitioned 18 IELTS prep classes to hybrid learning environments, maintaining high course satisfaction rates during the 2016 shift.

Affiliations

  • Society of Women Engineers
  • IATEFL (International Association of Teachers of English as a Foreign Language)
  • Society of Human Resource Management
  • Educational Evaluation and Accreditation Affiliates
  • International Association of Administrative Professionals
  • World Education Research Association
  • TESOL International Association (Teaching English to Speakers of Other Languages)
  • Association of Test Preparation Professionals
  • International E-Learning Association
  • Project Management Institute

Certifications

  • Data-Driven Decision-Making in Education Leadership Certification
  • Certificate in Advanced Business Management for Educational Leaders
  • IELTS Examiner Training Certification
  • Project Management Professional (PMP) Certification
  • Apple Certified Associate (ACA)
  • Google Certified Educator
  • Strategic Management in English Language Teaching (SM-ELT) Certification
  • EdTech Leadership in Language Learning (ETL-LL) Certification
  • Language Education Management Diploma (LEMD)
  • Certified Professional in Learning and Performance (CPLP)

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