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Skills

  • Engineering support
  • Promotional support
  • Operations planning
  • Stakeholder management
  • Partnership support
  • Technical support knowledge
  • Individual and family support
  • Search and recovery operations
  • Supporting Unified Messaging (UM)
  • Firefighting operations

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including vendor management and workflow optimization.
  • Collaborated with vendors and suppliers.
  • Conducted root cause analysis on operational issues.
  • Achieved a contract compliance rate of 22%.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Conducted onboarding for new hires.
  • Achieved a 25% decrease in downtime.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.

Summaries

  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 11 years of excellence in standard settings and OSHA competencies.
  • Achieved 47% improvement in team performance.
  • With a background in accounting and finance, I am a talented administrative professional.
  • Achieved a 67% increase in customer satisfaction.
  • Achieved a 71% reduction in stock discrepancies.
  • Operations Support Staff is a multi-talented Operations Support Staff who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at improving operational processes to meet high-demand situations, leading to a 57% increase in customer satisfaction and retention levels.
  • Achieved a 64% increase in overall team productivity within two years.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.

Accomplishments

  • Introduced a Power BI-based workforce scheduling tool that streamlined labor management and reduced scheduling conflicts by 64%.
  • Integrated new technology SAP into operational workflow, increasing process adaptability by 54% and reducing downtime.
  • Revised departmental workflows which cut down manual review times by 63% and improved reporting accuracy by 71%.
  • Devised an inventory tracking system in Asana, reducing stock discrepancies by 27% and improving restocking times.
  • Collaborated with procurement teams to negotiate contracts, saving Brightline $4 in supply chain costs while maintaining quality.
  • Enhanced task scheduling systems, reducing human error and increasing job completion efficiency by 84% in 2015.
  • Developed and maintained a tracking system in Power BI for monitoring equipment maintenance, reducing downtime by 39% over two years.
  • Designed and executed a real-time inventory management process that improved data accuracy by 43%.
  • Automated manual tracking systems for warehouse operations, reducing manual errors by 41% and improving task completion times.
  • Trained a team of 8 employees on new operational workflows that decreased training time by 39% per new hire.

Affiliations

  • Affiliated with the United States Operations Support Organization (USOSO), focusing on operational excellence in regionally dispersed teams.
  • Lions Club
  • Active member of the American Society of Transportation and Logistics (ASTL), sharpening skills in fleet and dispatch coordination.
  • Freemason
  • American Society of Safety Professionals
  • Engagement with the National Operations Institute (NOI) to refine skills in day-to-day operations management and compliance.
  • Participation in local chapters of the Association for Talent Development (ATD) to refine workforce development techniques.
  • Certificate holder in Lean Six Sigma Green Belt from Lakeside Partners, applying process improvement methodologies to reduce inefficiencies.
  • Professional Development Group within the International Association for Continuing Education and Training (IACET) for workforce training enhancement.
  • Certified with the National Examination Board in Occupational Safety and Health (NEBOSH) to ensure workplace safety and compliance during audits.

Certifications

  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Supply Chain Professional (CSCP)
  • Certified Logistics Technician (CLT)
  • Certified Professional in Supply Management (CPSM)
  • Change Management Practitioner (CMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Inventory Control and Warehouse Management Certification
  • International Trade and Export/Import Certification
  • CompTIA A+ Technician

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