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Skills

  • Client advocacy and resource coordination
  • Database management
  • Business operations
  • Agile project management methodologies
  • Team building
  • Supervision
  • Nonprofit Collaboration
  • Content creation for training materials
  • MS Office
  • Partnership development

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Coordinated team development activities and trainings with senior case managers.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Achieved reduction in dropout rates in 2017.
  • Analyzed and evaluated program efficiency metrics, boosting overall project performance by 48% through process improvements.
  • Collaborated with local government and non-profits.
  • Achieved results in 18 months.
  • Co-developed community health workshops.

Summaries

  • Fluency in both Mandarin and Spanish.
  • AmeriCorps Volunteer with multi-faceted experience in capacity building, improving local agency service provision by 33% through dedicated workshops and training.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • AmeriCorps Volunteer.
  • AmeriCorps Volunteer with multi-faceted experience.
  • Achieved over 24% efficiency gain.
  • Community service programs that are coordinated to meet the needs of metric.
  • Within Miscellaneous, senior AmeriCorps Volunteer and outstanding performer in stakeholder engagement and strategic planning.
  • AmeriCorps Volunteer with a focus on program impact assessment, leveraging data analysis skills to demonstrate a quantifiable improvement in service outcomes by 16%.

Accomplishments

  • Led city-wide environmental cleanup in Seattle, coordinating 8 volunteers, removing 11 tons of waste from parks, and restoring green spaces.
  • Developed and executed social media strategies for process, resulting in a follower growth of 64% and increasing engagement by 30%.
  • Collaborated with municipal partners to develop environmental sustainability projects, reducing waste output in Columbus by 35%.
  • Enhanced curriculum for Adobe Creative Suite, leading to national recognition and improving overall program efficiency by 57%.
  • Implemented data-driven strategies yielding a 54% increase in volunteer recruitment for Power BI over 18 months.
  • Provided client resource coordination, enabling access to community services for 10 families in crisis situations.
  • Managed donor relations through personalized communication plans, increasing annual small-donor contributions by $18.
  • Revised and enhanced procedural documentation, cutting down paperwork processing time by 59%, ensuring compliance with grant guidelines.
  • Managed social media outreach for Asana, resulting in an additional 3 followers and increased event attendance by 29%.
  • Orchestrated a community marketing campaign for ServiceNow, generating a 56% increase in social media engagement and drawing 12 new volunteers.

Affiliations

  • Sierra Club Volunteer Network
  • International Association for Volunteer Effort (IAVE)
  • National Association for Community Mediation (NAFCM)
  • Peer Mentoring Association—Chapter Lead
  • Alliance for Strong Families and Communities
  • American Public Health Association (APHA)
  • Association for Community Organization and Social Administration (ACOSA)
  • National Volunteer Fire Council (NVFC)
  • Project Management Institute
  • Regional Homeless Coalition Boston—Steering Committee

Certifications

  • First Aid/CPR Certified
  • Volunteer Coordinator Certification Salesforce
  • CompTIA A+ Technician
  • Certificate in Public Speaking & Communication Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Crisis Communication – Beacon Labs
  • Certified Public Relations Specialist (CPRS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Community Service Manager (CCSM)

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