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Skills

  • Cross-functional team collaboration
  • Multicultural communication
  • Leadership in environmental initiatives
  • Community outreach coordination
  • MS Office
  • Conflict resolution and mediation
  • Microsoft Excel for data analysis
  • Team management
  • Problem resolution
  • Agile project management methodologies

Work Experiences

  • Boosted overall project performance by 54%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Coordinated team development activities and trainings with senior case managers.
  • Achieved reduction in dropout rates in 2017.
  • Co-developed community health workshops that led to a 58% increase in health literacy among category participants.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with senior staff to create new onboarding materials, reducing volunteer training time by 14 hours.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Collaborated with initiative customers to determine their needs and deliver standard service.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted participation by 71%.
  • Built capacity within public health agencies.
  • Adept at crisis relief coordination.
  • Within Miscellaneous, senior AmeriCorps Volunteer and outstanding performer in stakeholder engagement and strategic planning.
  • AmeriCorps Volunteer with leadership experience.
  • AmeriCorps Volunteer with success in crisis management.
  • AmeriCorps Volunteer committed to service excellence, consistently tracking and reporting volunteer hours to ensure 14 individuals meet compliance for grant-supported programs.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Committed AmeriCorps Volunteer with expertise in youth engagement and mentorship, helping to improve student engagement scores by 54% over three years through customized after-school programs.

Accomplishments

  • Spearheaded project to track and report volunteer hours for Workday, ensuring data accuracy and grant compliance across 17 projects.
  • Provided client resource coordination, enabling access to community services for 10 families in crisis situations.
  • Collaborated with municipal partners to develop environmental sustainability projects, reducing waste output in Columbus by 35%.
  • Resolved product issue through consumer testing.
  • Identified and implemented cost-saving measures for HubSpot, leading to budget surplus of $7.
  • Supervised 2 volunteers across various initiatives, achieving 24% participation and accomplishing project goals ahead of schedule.
  • Mentored fellow volunteers, improving team synergy and achieving framework in community service projects ahead of deadlines.
  • Collaborated with cross-functional teams to design and deliver training workshops that saw 69% improvement in volunteer retention rates.
  • Established key performance indicators (KPIs) for project tracking, leading to 25% improvement in goal achievement within the past year.
  • Documented and resolved standard which led to category.

Affiliations

  • National Youth Leadership Council
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • National Voluntary Organizations Active in Disaster (NVOAD)
  • Alliance for Strong Families and Communities
  • Peer Mentoring Association—Chapter Lead
  • AmeriCorps Alumni Association
  • National Association for Community Mediation (NAFCM)
  • Faith-Based and Neighborhood Partnerships Council
  • National Volunteer Fire Council (NVFC)

Certifications

  • Certified Community Service Manager (CCSM)
  • Apple Certified Associate (ACA)
  • Certified Humanitarian and NGO Worker (CHNW)
  • Certified Digital Marketing Professional (CDMP)
  • Nonprofit Governance, Advocacy, and Management Cert Beacon Labs
  • Conflict Resolution and Mediation Certification - method
  • SHRM Certified Professional (SHRM-CP)
  • Mastery in Stakeholder Relations Brightline
  • CompTIA Security+
  • Social Media Marketing: Mastery Certification HubSpot

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