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Skills

  • Data analysis and reporting
  • Transcription and dictation
  • Filing and data archiving
  • Travel planning
  • Paperwork drafting
  • Customer and client relations
  • Program files maintenance
  • Accounting familiarity
  • Database administration
  • Financial reporting

Work Experiences

  • Used process improvement and team leadership to quickly resolve system issues, effectively reducing customer complaints by 7%.
  • Updated the program's initiative information in the tracking system.
  • Oversaw 12 calendars in order to coordinate meetings, appointments, and events strategically.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Used Jira to write a variety of letters, reports, and other documents.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Created initiative presentations that were both informative and appealing.

Summaries

  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Power BI expert with exceptional performance reporting and typing abilities.
  • Virtual Personal Administrative Assistant is an attentive and personable administrative support professional with 15 years of experience in fast-paced office environments.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Virtual Personal Administrative Assistant is a dependable and enthusiastic Virtual Personal Administrative Assistant with 7 years of front desk management experience.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Risk assessment and vendor management are examples of areas of expertise.

Accomplishments

  • Documented and resolved metric which led to initiative.
  • Streamlined the client invoicing process using QuickBooks, reducing errors by 39% and improving turnaround time.
  • Implemented time-saving administrative processes with Asana, resulting in a 77% productivity increase for executive teams.
  • Developed and improved the client's email filtering system, handling 2 emails per day and reducing response times to under 24 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed vendor negotiations and procurement for office supplies, achieving a 79% cost reduction over one year.
  • Created and executed efficient file management systems, reducing document retrieval times by 52%.
  • Resolved product issue through consumer testing.
  • Reviewed and reformatted 7 of presentation decks using Workday, enhancing audience comprehension and engagement in meetings.
  • Designed a new onboarding process for virtual assistants, reducing turnover rate for the administrative team by 63% over the past year.

Affiliations

  • Association for Computing Machinery
  • Society of Human Resource Management
  • Freelancers Union
  • National Notary Association (NNA)
  • American Society of Safety Professionals
  • Virtual Assistant Networking Association (VANA)
  • American Marketing Association
  • Project Management Institute
  • Remote Workers & Virtual Assistants Network (RWVAN)
  • National Virtual Assistant Association (NVAA)

Certifications

  • Google Workspace Administrator Certification
  • Zendesk Certified Administrator
  • Cisco Certified Network Associate (CCNA)
  • Certified Email Marketing Specialist - HubSpot Academy
  • Microsoft Office Specialist (MOS) Certification in Excel, Word, and PowerPoint
  • Certified Internet Web Professional (CIW) in Web Foundations
  • Microsoft Certified Systems Engineer (MCSE)
  • NALA Certified Paralegal (for Admin Assistants in legal environments)
  • Certified Human Resources Practitioner (CHRP)
  • QuickBooks Certified User

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