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Skills

  • Financial reporting
  • Multi-line phone proficiency
  • Report development
  • Paperwork drafting
  • Project Planning
  • Writing reports
  • Agile project management
  • Credit and collections
  • Travel planning
  • Workflow planning

Work Experiences

  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Used process improvement and team leadership to quickly resolve system issues, effectively reducing customer complaints by 7%.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Created initiative presentations that were both informative and appealing.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Created new filing and organizational procedures that helped the company save $10 per 18 months in labor costs.
  • Wrote extremely precise internal and external letters and memos.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Took up to 12 calls per the past year and quickly redirected them.
  • Completed special projects on time and on budget, exceeding the goals of both the framework department and the organization as a whole.

Summaries

  • Extensive data collection and extraction experience.
  • Power BI expert with exceptional performance reporting and typing abilities.
  • Virtual Personal Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Risk assessment and vendor management are examples of areas of expertise.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Dedicated to keeping track of program data, creating standard reports, and data analysis.
  • Bringing 11 years of outstanding performance in related roles to the table.
  • Virtual Personal Administrative Assistant is an attentive and personable administrative support professional with 15 years of experience in fast-paced office environments.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Accomplishments

  • Managed vendor negotiations and procurement for office supplies, achieving a 79% cost reduction over one year.
  • Negotiated long-term supplier contracts, securing favorable terms and a cost reduction of 27%.
  • Designed executive reports summarizing key business metrics, accelerating decision-making by 24%.
  • Streamlined the client invoicing process using QuickBooks, reducing errors by 39% and improving turnaround time.
  • Facilitated team alignment meetings for method, tracking action items and ensuring deadlines were consistently met.
  • Resolved scheduling conflicts across multiple time zones for 2 executives, leading to improved workflow and productivity.
  • Coordinated logistics for corporate events like initiative, achieving President's Club for Best Event in 2016 and receiving positive feedback from stakeholders.
  • Resolved product issue through consumer testing.
  • Served as executive liaison in day-to-day operations, overseeing all communications and daily agendas with zero miscommunications for one year.
  • Acted as the first point of contact for clients and internal teams, ensuring smooth communication and reducing executive distractions.

Affiliations

  • International Interactive Virtual Assistant Collective (IIVAC)
  • Freemason
  • Project Management Institute
  • International Association of Administrative Professionals
  • American Management Association (AMA)
  • Project Management Institute (PMI)
  • Council for Women in Business Professions (CWBP)
  • Virtual Assistant Networking Association (VANA)
  • Association for Talent Development (ATD)
  • American Medical Informatics Association

Certifications

  • Certified Virtual Assistant (CVA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS) Certification in Excel, Word, and PowerPoint
  • Public Notary Commission - State of Denver
  • Certified Travel Associate (CTA) – method
  • Google Analytics Certification
  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Technology Specialist (CTS) – AVIXA
  • Certified Business Analysis Professional (CBAP)

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