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Skills

  • Food and beverage preparation
  • Team Leadership
  • Crew coordination
  • Evacuation Procedures
  • Multi-Task Management
  • Relationship management
  • Inventory control
  • Hospitality service expertise
  • Friendly and personable
  • Leadership

Work Experiences

  • Was able to provide services quickly and with a high level of accuracy.
  • Method increased hotel revenue, profits, and market share.
  • Achieved 29% higher positive feedback during annual assessments.
  • Achieved a 27% reduction in delay times.
  • Achieved a service rating increase of 65% on long-haul flights.
  • Kept my team up to date on changes to the hotel's products, services, pricing, and policies.
  • Spearheaded helped me improve customer service ratings.
  • Adhered to the designated safety time limit.
  • 7 new members of the guest service team were recruited and trained by me.
  • Collaborated with ground staff at Austin.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • Looking for a job as a tour guide at a major city's art museum.
  • Strengths in strategic planning and stakeholder engagement backed up by Travel and Hospitality training.
  • Having exceptional abilities in stakeholder engagement and risk assessment.
  • Clear understanding of data analysis and risk assessment as well as process improvement training.
  • Resourceful Lead Flight Attendant able to contribute to flight success.
  • In fast-paced and competitive environments, the Hotel Operations Manager is responsible for driving company growth and revenue.
  • Lead Flight Attendant is a multi-talented Lead Flight Attendant who is consistently rewarded for planning and operational improvements.
  • Safety-conscious and conflict-resolution trained.

Accomplishments

  • Led a task force to analyze and enhance in-flight seat configurations, improving passenger space and increasing business-class bookings by 43%.
  • Developed a cultural competency training program for staff working on international routes, improving communication effectiveness and reducing miscommunications.
  • Documented and resolved program which led to initiative.
  • Provided input into the design and implementation of new seating arrangements, enhancing both passenger comfort and overall space efficiency.
  • Developed HubSpot customer loyalty program, which became a model for hotels nationwide.
  • Utilized Asana to streamline meal ordering and distribution processes, reducing in-flight meal service delays by 46%.
  • Earned "Top Performer" for metric.
  • Led a team of 4 flight attendants in ensuring optimum in-flight service on long-haul international flights, achieving 37% in passenger satisfaction ratings.
  • Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than 6%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Flight Services Association (IFSA)
  • Society of Human Resource Management
  • Crucial Conversations® Certification for Aviation Personnel
  • International Flight Attendant School of Leadership & Safety Innovation
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • International Association for Human Values in Aviation
  • Certified Professional in Learning and Performance (CPLP) – 2020
  • Global Aviation Well-Being Council (GAWC) Member
  • Institute for Cross-Cultural Communication in Aviation

Certifications

  • FAA Aviation Maintenance Technician (AMT) Certification
  • First Responder Training - Meridian
  • Certificate in hospitality and tourism
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Airline Risk Management and Safety Assessment Certification
  • Certified hotel administrator
  • Managing Cabin Crew Stress in Critical Situations Training
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)

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