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Skills

  • Laboratory Practices
  • Customer care standards
  • Pharmacy protocols
  • Distributor price negotiations
  • Quality assurance and control
  • Medication shipping coordination
  • Payment processing
  • Project organization
  • Drug Formulation and Compounding
  • Supervision

Work Experiences

  • Created and maintained patient education materials focused on specialty drug management, increasing patient knowledge retention by 47%.
  • Assisted with the rollout of a new specialty medication management system.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with metric departments.
  • Achieved results within 6 months.
  • Conducted meticulous review of medication dosages.
  • Created and maintained patient profiles, as well as keeping the organizational database up to date.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
  • Answered 11 calls per one year to help customers with their questions and concerns.

Summaries

  • Achieved 49% higher adherence rates.
  • Within Miscellaneous, senior Specialty Pharmacy Technician and outstanding performer in team leadership and stakeholder engagement.
  • Decreased drug interaction incidents by 61%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative team player.
  • Costs were consistently reduced while profits were increased.
  • Specialty Pharmacy Technician alert with 13 years of experience performing day-to-day tasks in active pharmacy settings.
  • Orderly in recordkeeping, inventory control, product ordering, and physician refill requests.
  • Coordinated prescription delivery to over 5 patients weekly.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with cross-functional teams to align delivery processes with insurance and physician offices, streamlining patient access to complex therapies.
  • Designed a workflow enhancement that improved prescription fulfillment speed by 60% without sacrificing accuracy.
  • Proactively reviewed patient profiles, preventing 3 potential adverse drug interactions or therapy duplications in the past the past year.
  • Resolved product issue through consumer testing.
  • Achieved 52% success rate in securing insurance approvals for high-cost specialty medications by ensuring accurate patient profiles and aligning therapy to plan formularies.
  • Played a pivotal role in earning the pharmacy method, enhancing trust with patients and securing more high-cost medications from distributors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed an automated physician-patient notification system, significantly reducing therapy initiation delays by 24%.
  • Leveraged data analytics to track prescription trends, anticipating demand surges and adjusting inventory levels to prevent shortages.
  • Facilitated virtual training for 18 pharmacy team members on newly introduced EHR systems, enhancing productivity.

Affiliations

  • Keynote Speaker at 2024 Pharmacy Tech Expo – Focus on Specialty Patient Outreach
  • Member of the Health Information Management Systems Society (HIMSS)
  • Volunteer at initiative for Community Outreach and Education
  • National Association of Social Workers
  • Contributor to the Specialty Pharmacy Certification Review Board
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Contributor to the National Pharmacy Technician Certification Recertification Education Panels
  • Member of the Medication Therapy Management Partnership (MTMP)
  • Active member in the Patient-Centered Primary Care Collaborative (PCPCC)

Certifications

  • Medication Insurance Claims Processing Certificate – procedure
  • Point of Care Testing Certification for Technicians – metric
  • Chronic Care Management Certification – method
  • Certified Pharmacy Revenue Cycle Associate – standard
  • Certified Clinical Medication Therapy Management Technician (CCMTT) – framework
  • Compounded Sterile Preparations Technician (CSPT) Certification – category
  • Health Information Technology Certificate for Pharmacy Technicians – system
  • HIPAA Compliance Certification – procedure
  • Excellence in Cardiovascular Care Support Technician (ECCST) – initiative
  • Prior Authorization Specialist Certification – metric

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