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Skills

  • Operational improvement
  • Safety and incident prevention training
  • Relationship development
  • Conflict resolution within teams
  • Foster system implementation
  • Inventory management
  • Supervision
  • Staff training and development
  • Multi-species care expertise
  • Problem resolution

Work Experiences

  • Achieved a framework during the process animal welfare inspection.
  • Achieved 30% reduction in lost or misplaced records.
  • Conducted detailed behavior assessments of new intake animals.
  • Boosted volunteer retention by 65%.
  • Achieved a 35% drop in contagious infections.
  • Assisted in the selection and implementation of kennel management software, streamlining operations and reducing administrative time by 42%.
  • Achieved a 47% improvement in staff morale.
  • Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases.
  • Collaborated with veterinarians to develop and oversee individualized treatment plans for animals with special needs, contributing to a 76% recovery rate among long-term residents.
  • Actively participated in continuing education for staff.

Summaries

  • Achieved consistent 24% increases in annual productivity.
  • Deliver consistently high-quality service and animal-care excellence.
  • Actively trained staff on enrichment-focused care programs.
  • Achieved a 49% increase in daily kennel throughput.
  • In category settings, conscientious about providing top-notch care to protect and serve every animal.
  • Strengths in project management and process improvement backed up by Veterinary training.
  • Boosted long-term support for animal care programs by 74%.
  • When caring for multiple animals with varying temperaments, maintains order.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of budget management and cross-functional collaboration as well as budget management training.

Accomplishments

  • Assisted in managing facility compliance with state and federal regulations, achieving 11 consecutive years with no violations.
  • Supervised kennel environments for adherence to strict sanitation and safety protocols, achieving a 15-year streak of zero disease outbreaks.
  • Organized quarterly customer engagement events, leading to a 43% increase in boarding and special care service bookings.
  • Implemented a data-driven approach to track kennel capacity and optimize boarding allocations, resulting in a 68% increase in operational efficiency.
  • Implemented customer reward programs to enhance client loyalty, resulting in a 85% rise in revenue from returning customers.
  • Facilitated veterinary collaboration on special cases, ensuring custom care plans for a variety of species that led to a 72% increase in animal wellbeing outcomes.
  • Trained staff to handle multiple species simultaneously, resulting in a 58% rise in customer satisfaction with specialized care services.
  • Created staff training modules focused on multi-species care, resulting in an procedure improvement in handling diverse animal needs.
  • Developed a system to track animal health metrics stored in cloud-based software, allowing for trend analysis and increasing early detection by 78%.
  • Delivered monthly staff performance evaluations and feedback, leading to a 62% improvement in team productivity and employee satisfaction.

Affiliations

  • Animal Welfare Institute (AWI)
  • Jaycees
  • Animal Behavior Society (ABS)
  • Partners for Healthy Pets Coalition
  • American Marketing Association
  • National Dog Groomers Association of America (NDGAA)
  • Association of Information Technology Professionals
  • Member of Phoenix Veterinary Technicians Association
  • Project Management Institute
  • International Pet and Animal Transportation Association (IPATA)

Certifications

  • Salesforce
  • Pet First Aid and CPR Certification - PetTech
  • CompTIA Network+
  • Practical Animal Handling Course - National Animal Welfare Training Academy (NAWTA)
  • Certified Euthanasia Technician (CET) - National Animal Control Association (NACA)
  • Certified Animal Welfare Administrator (CAWA) – The Association for Animal Welfare Advancement
  • Chemical Capture Specialist Certification - National Animal Control Association (NACA)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Fear Free Professional Level 1 - Fear Free Pets

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