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Skills

  • Behavioral enrichment program development
  • Animal welfare regulations compliance
  • Data tracking and reporting
  • Operational improvement
  • Business operations
  • Customer service
  • Team building
  • Report generation for regulatory bodies
  • Medical treatment compliance
  • Team supervision

Work Experiences

  • Addressed signs of distress in animals.
  • Conducted detailed behavior assessments of new intake animals, facilitating matches with foster or adoptive families that led to a 78% decrease in return rate.
  • Every customer received excellent service, and all animals received exceptional care.
  • Addressed safety hazards within the facility.
  • Recorded data using Asana after observing animal details such as size, condition, behavior, and eating habits.
  • Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong.
  • Conducted face-to-face interactions with clients.
  • Kept a daily log of time spent with dogs in order to calculate payments, itemize activities, and provide services.
  • Created a foster care system.
  • Achieved zero OSHA citations over the past 9 inspections.

Summaries

  • When caring for multiple animals with varying temperaments, maintains order.
  • Competent Kennel Technician Supervisor with experience meeting the needs of a variety of animals, such as standard and category.
  • Animal care leader with knowledge of animal welfare regulations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Deliver consistently high-quality service and animal-care excellence.
  • Clear understanding of budget management and cross-functional collaboration as well as budget management training.
  • Animal care leader with a solid knowledge of animal welfare regulations, consistently ensuring compliance and clean inspections with a framework in the latest method audit.
  • Kennel Technician Supervisor with 16 years of successful vendor management and strategic planning experience.
  • Adept at implementing compliance measures.
  • A track record of developing strong client relationships and pet bonds.

Accomplishments

  • Implemented customer reward programs to enhance client loyalty, resulting in a 85% rise in revenue from returning customers.
  • Spearheaded efforts to expand specialized care services offered to elderly or special-needs animals, contributing to a 35% growth in that market segment.
  • Headed performance appraisals and scheduling for a team of 5 technicians, optimizing workflow and improving employee retention by 35%.
  • Streamlined kennel cleaning schedules, improving overall facility cleanliness while decreasing labor costs by 25%.
  • Managed coordination and logistics for emergency animal transportation and shelter during system in 2019, ensuring the safety and proper care of 5 animals.
  • Routinely implemented new technology to track and report on animal health trends, leading to early diagnosis and care in 30% of cases.
  • Reduced labor costs by 43% through more efficient resource allocation and staff scheduling improvements.
  • Conducted regular safety inspections of all kennel areas, contributing to 3 incident-free months and ensuring staff and animal welfare.
  • Implemented a data-driven approach to track kennel capacity and optimize boarding allocations, resulting in a 68% increase in operational efficiency.
  • Created staff training modules focused on multi-species care, resulting in an procedure improvement in handling diverse animal needs.

Affiliations

  • Partners for Healthy Pets Coalition
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Animal Welfare Institute (AWI)
  • Attendee at 2017 Pet Care Services Educational Conference
  • Pet Industry Joint Advisory Council (PIJAC)
  • American Veterinary Medical Association Technician Affiliates (AVMA)
  • Local Foster Care Volunteer Network Affiliate in Phoenix
  • Association of Information Technology Professionals

Certifications

  • Certified Animal Care Supervisor (CACS) - Professional Animal Care Certification Council (PACCC)
  • Pet First Aid and CPR Certification - PetTech
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Chemical Capture Specialist Certification - National Animal Control Association (NACA)
  • Practical Animal Handling Course - National Animal Welfare Training Academy (NAWTA)
  • Apple Certified Associate (ACA)
  • Certified Behavior Adjustment Training Instructor (CBATI) - Behavior Adjustment Training (BAT)
  • Low-Stress Animal Handling Certification - American Veterinary Medical Association (AVMA)
  • Certified Business Analysis Professional (CBAP)

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