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Skills

  • Employee hiring and onboarding
  • Training and mentoring
  • Occupancy strategies
  • Operational cost management
  • Career path development
  • Healthy meal preparation
  • Healthcare Technology Adoption
  • Data analysis for operational improvements
  • Budget variance monitoring
  • Pharmacy operations management

Work Experiences

  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved a 56% reduction in departmental absenteeism by implementing a new employee engagement and retention program.
  • Achieved results over 18 months.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Coordinated cross-departmental workflow improvements with lab and nursing staff, reducing patient waiting times by an average of 6 minutes.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $10 operating budget.
  • Coordinated disaster preparedness drill simulations.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.

Summaries

  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Entry-level Pharmacy Manager with exceptional quality assurance and stakeholder engagement knowledge.
  • Accomplished leader in vendor contract negotiations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Achieved results in the first 2020 of use.
  • Phlebotomy Manager is a multi-talented Phlebotomy Manager who is consistently rewarded for planning and operational improvements.
  • Aligned departmental goals with hospital-wide objectives.
  • Within Miscellaneous, senior Phlebotomy Manager and outstanding performer in vendor management and strategic planning.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Implemented a lost specimen incident prevention system, reducing lost or misidentified specimen events to less than 71%.
  • Reduced lost or mislabeled specimen incidents by 52% through the integration of process.
  • Led a cross-functional committee formed to reduce specimen rejection, resulting in a 74% improvement over three years.
  • Collaborated with interdisciplinary teams to improve lab throughput, significantly reducing turnaround times for urgent specimens by 76%.
  • Reduced patient wait times by 20% through the implementation of optimized staff scheduling algorithms.
  • Led a staff training initiative that resulted in a 15% increase in competency and patient draw accuracy.
  • Executed budget management practices that led to phlebotomy department staying within 53% of budgeted costs for 10 consecutive years.
  • Documented and resolved process which led to initiative.
  • Partnered with HR to develop a phlebotomist training and onboarding program, decreasing turnover by 47%.
  • Created and maintained operational and staffing budgets within 27% of district projections over 2 consecutive years.

Affiliations

  • Certification in Quality Management and Six Sigma PMP
  • American Heart Association (AHA) Basic Life Support (BLS) Certification
  • Institutional Quality Control Task Force
  • National Association of Laboratories and Diagnostic Services (NALDS)
  • National Healthcareer Association (NHA)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • American Medical Technologists (AMT)
  • Association of Information Technology Professionals
  • Rotary International

Certifications

  • Laboratory and Blood Sample Management Certification
  • Certified Clinical Service Supervisor (CCSS) Vantage
  • Basic Life Support for Healthcare Providers (BLS) (Ironclad Systems, 2017)
  • ServSafe
  • CompTIA Security+
  • Certified Professional in Healthcare Quality (CPHQ)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Phlebotomy Educator Certification 2017
  • Advanced Phlebotomy Techniques Course Certification

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