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Skills

  • Clerical support
  • Materials preparation
  • Public speaking
  • Data entry
  • Strong verbal communication
  • Food preparation
  • Dinner service planning
  • Conflict resolution
  • Project management
  • Document scanning

Work Experiences

  • Provided new Housekeeping Assistants with training on all departmental procedures as well as assistance in locating required initiative items and cleaning supplies.
  • Completed all tasks with minimal supervision.
  • Complied with regulatory inspections.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 9 hours.
  • Cleaned and arranged 2 conference rooms weekly, optimizing setup for seamless corporate events and reducing client setup requests by 83%.
  • Assisted in planning seasonal deep-cleaning initiatives.
  • Cleaned and arranged 9 conference rooms weekly.
  • Increased SOP efficiency by 2% by prioritizing daily tasks such as stakeholder engagement and team leadership.
  • Achieved faster adaptation.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Due to 17 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Knowledgable in a variety of design and testing methodologies.
  • Achieved a 54% reduction in cleaning time.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • All cleaning materials should be used correctly.
  • Housekeeping Assistant with 7 years of successful quality assurance and performance reporting experience.
  • Clear understanding of workflow optimization and stakeholder engagement as well as project management training.
  • Achieved prestigious service awards.

Accomplishments

  • Won
  • Represented
  • Prepared
  • Managed
  • Recorded
  • Guided
  • Ensured all necessary cleaning tasks were completed before check-in, contributing to 64% guest satisfaction rating for cleanliness standards.
  • Developed and maintained checklists for cleaning staff, helping improve consistency and reduce missed tasks by 68% during each room inspection.
  • Increased
  • Trained

Affiliations

  • Rotary International
  • Professional Cleaning Services Association
  • International Tourism Partnership (ITP)
  • Hotel & Lodging Housekeeping Managers Association
  • Society of Women Engineers
  • Hospitals & Healthcare Housekeepers Association
  • Association of Housekeeping Supervisors
  • Association of Residential Cleaning Services International (ARCSI)
  • Project Management Institute
  • International Facility Management Association (IFMA)

Certifications

  • Chemical Handling Safety Training Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Bloodborne Pathogens Standards Certification - Occupational Safety and Health Administration (OSHA)
  • ServSafe
  • Green Globes Professional (GGP) Certification - Green Building Initiative 2022
  • Health, Safety, and Environmental (HSE) Certification - Summit Group
  • Fire Safety and Emergency Procedures Certification - Atlanta
  • CPR & First Aid Certification - Red Cross or Ironclad Systems
  • CompTIA Security+
  • Salesforce

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