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Skills

  • Chemicals handling
  • Ordering cleaning supplies
  • Public speaking
  • Materials preparation
  • Folding clean laundry
  • Residential cleaning
  • User interface understanding
  • Strong verbal communication
  • Inspection reviews
  • Health and safety compliance

Work Experiences

  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Addressed urgent cleaning requests.
  • Conducted scheduled mattress flips.
  • Achieved President's Club recognition in 2018.
  • Collaborated with hotel management.
  • Achieved a 74% improvement in cleaning time.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 9 hours.
  • Collaborated with five-star hotel management to implement feedback-driven suggestions, leading to a measurable increase in guest comfort scores by 21%.
  • Contributed to a welcoming environment for guests.

Summaries

  • Achieved a 25% reduction in cleaning time by improving workflow for high-traffic areas, ensuring quick turnover and guest satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Achieved a 37% reduction in water usage.
  • Professional with 10 years of progressive experience in the field who is highly organized and detail-oriented.
  • System are well-understood.
  • Motivated Housekeeping Assistant with experience managing large-scale projects, including budgeting and administration.
  • We're used to enforcing safe handling of hazardous chemicals.
  • Achieved consistent positive feedback.

Accomplishments

  • Monitored
  • Consulted
  • Recorded
  • Ensured
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Created
  • Earned a commendation for work on a special project by reorganizing storage areas, resulting in 72% faster access to cleaning supplies.
  • Collaborated with facilities maintenance to ensure all cleaning tools met safety standards, significantly reducing chemical-related injuries.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • Professional Cleaning Services Association
  • International Facility Management Association (IFMA)
  • Rotary International
  • Jaycees
  • International Society of Hospitality Consultants (ISHC)
  • Environmental Services Professionals Association (ESPA)
  • Green Clean Institute Certified Professional
  • National Housekeeping and Environmental Services Association (NHESA)
  • Eco-Cleaning Network Professionals Group

Certifications

  • Certificate in Housekeeping Management - Cornell Online
  • Certificate in Hospitality and Tourism Management – process
  • OSHA Hazard Communication Standard (HCS) Certification
  • Chemical Handling Safety Training Certification
  • Certified Laundry and Linen Managers (CLLM) - Association for Linen Management (ALM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Healthcare Environmental Services Professional (CHESP) - American Hospital Association (AHA)

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