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Skills

  • Purchasing and planning
  • Project organization
  • Bug identification and resolution
  • RFI Scanners
  • Agile project management
  • Cross-functional team leadership
  • Customer service
  • Cross-functional team management
  • Process improvement
  • Stakeholder relationship management

Work Experiences

  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Was in charge of the day-to-day operations of initiative business, which included 12 employees spread across 13 locations.
  • Achieved 34% improvement in load times during peak hours.
  • Oversaw the work of 14 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.
  • Used project management and client relations to implement business strategies to increase revenue and expand into new markets.
  • Coordinated and improved delivery of $11 of Adobe Creative Suite in several months through streamlined.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.

Summaries

  • Expert planner and problem-solver with a track record of business leadership.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Game Operations Manager with extensive experience in performance reporting and risk assessment.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and method and category.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Game Operations Manager and team leader with 10 years of experience in initiative settings.
  • Recognized for operational, customer service, method, and category excellence.
  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Successfully managed localization efforts across 7 languages, increasing international player base by 47%.
  • Orchestrated quality-of-life improvements to user interfaces, resulting in a 43% reduction in negative reviews and enhancing customer satisfaction score by 6%.
  • Revitalized an underperforming title by introducing a new content roadmap, boosting DAU engagement by 32% over 6 months.
  • Achieved a 43% increase in ad revenue by optimizing in-game advertising placements and enhancing user retention strategies.
  • Established a multi-tier rewards system for top players, increasing daily active player sessions by 17% over 18 months.
  • Collaborated with QA teams to reduce game-breaking bugs by 68%, streamlining testing efforts for global feature rollouts.
  • Developed an effective game maintenance schedule that reduced player disruption by 83% during peak gaming times.
  • Spearheaded global market expansion efforts, enabling the game to gain 11 new users in the Southwest within the first several months.
  • Calculated player lifetime value (PLTV) metrics and implemented strategies that enhanced revenue per user by 27%.
  • Implement stringent KPIs to track game performance, resulting in a 42% increase in response time to in-game issues.

Affiliations

  • Active Moderator, Game Operations Reddit Community, system
  • Member, Localization in Games Advocacy Group, 2017
  • Active Contributor, metric Developers Forum, system
  • Volunteer, Game Accessibility Special Interest Group (GameSIG), 2015
  • Mentor, standard Game Operations and Development Mentorship Program, 2016
  • Subscriber, Digital Marketing Institute (DMI) vMembership for in-game promotion strategies, 2020
  • Participant, Cross-Platform Engagement Working Group - category, program
  • Member, Association of Software Professionals (ASP) – Game Operations Special Interest Group, 2019
  • Associate Member, Online Learning Consortium (OLC) in Immersive Game-based Learning, 2019
  • Member, User Acquisition Leaders Forum, 2015

Certifications

  • Certified Information Systems Security Professional (CISSP) – (ISC)² 2017
  • American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Salesforce
  • Game Production Fundamentals Certificate – metric, 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Game Producer – standard, 2016
  • First Aid/CPR

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