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Skills

  • Customer relationship management
  • Business operations
  • Operational improvement
  • ServSafe
  • Communications
  • Upselling and cross-selling
  • Project organization
  • Food Safety Compliance
  • Problem resolution
  • Team building

Work Experiences

  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Awarded Top Performer for excellence in customer service.
  • Adapted to new menu items quickly.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Completed cross-functional duties.
  • Collaborated with regional management to update menu items.
  • Consistently maintained a clean and organized workspace, minimizing prep time by 27% and adhering to all health and safety protocols.
  • Consistently demonstrated leadership.
  • Consistently exceeded sales goals.

Summaries

  • Food service team member with extensive Chill Crew Member experience in initiative environments.
  • Costs were consistently reduced while profits were increased.
  • Boosted sales revenue by $15 on upsell items.
  • Takes orders, fills special requests, prepares food, and quality assurance with ease.
  • Collaborated to streamline food preparation processes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborative Chill Crew Member with experience working with regional management to adapt menu offerings, resulting in a 74% increase in sales.
  • Offering 13 years of food preparation and customer service experience.
  • Well-organized and efficient, with a strong desire to please customers.
  • Achieved compliance during 2022 inspections.

Accomplishments

  • Improved customer interaction by integrating feedback into daily service routines, raising customer satisfaction scores by 78%.
  • Resolved product issue through consumer testing.
  • Optimized inventory management processes, reducing stock shortages by 30% and allowing for smoother operations during busy periods.
  • Coordinated front and back-end staff communication, reducing food preparation errors by 41% and increasing workflow efficiency.
  • Helped drive a 18% increase in takeout and delivery orders by suggesting digital menu improvements and enhanced online ordering systems.
  • Collaborated with team of 6 in the development of framework.
  • Implemented sanitation schedules that reduced health inspection downtimes by 43%, improving overall restaurant compliance.
  • Assisted in the reorganization of the workspace to boost efficiency, reducing food preparation time by 55%.
  • Assisted with cash handling and reconciliation, maintaining a 76% accuracy rate for the shift's total sales transactions.
  • Developed a tracking system for beverage stock management, reducing waste by 85% and saving costs of 7 annually.

Affiliations

  • Freemason
  • American Marketing Association
  • National Restaurant Association (NRA)
  • World Association for Professional Training and Development (WAPTD)
  • Hospitality Industry Professionals Association (HIPA)
  • National Retail Federation (NRF)
  • Jaycees
  • International Food and Beverage Technology Association (IFBTA)
  • Society of Human Resource Management
  • Association of Information Technology Professionals

Certifications

  • Certified Food and Beverage Operations Professional
  • Certified Fast Food Restaurant Manager
  • HACCP: Hazard Analysis Critical Control Point Training
  • Certified Public Accountant
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Defense Awareness Certification
  • Environmental Health and Safety Certification standard
  • Food Safety Level 2 Meridian
  • Microsoft Certified Systems Engineer (MCSE)

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