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Skills

  • Project management
  • Electronic banking analytics and reporting
  • Invoice generation
  • Business Strategy
  • MS Office
  • Team building
  • Customer data privacy and protection
  • Problem resolution
  • Planning and coordination
  • Project organization

Work Experiences

  • Taught 6 employees about inventory management, point-of-sale systems, and product knowledge, resulting in a 12% increase in customer satisfaction.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Achieved a 25% decrease in unauthorized access attempts.
  • Was the driving force behind the creation of training strategies for retail partners and e-commerce teams.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Oversaw employee performance reviews and met with each team member to discuss ways to improve.
  • Achieved a 66% improvement in issue resolution time.
  • Provided additional job training to current employees in order to ensure that all roles were covered at all times.
  • Consistently met financial objectives by keeping a close eye on expenses, labor hours, and supply usage.
  • Offered suggestions on how to improve employee productivity and training.

Summaries

  • Problem-solving, communication, and multitasking skills are all excellent.
  • Manager, Electronic Banking Services with 10 years of experience in operations management, directing framework and program daily activities.
  • Possessing the ability to form productive working relationships.
  • Experience thriving in collaborative environments.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing procedure aspects that result in standard.
  • Motivate employees, enforce policies, and maximize resource utilization to oversee and improve initiative operations.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and standard and initiative.
  • Personable and trustworthy, looking for an opportunity to use team leadership and stakeholder engagement in a fast-paced environment.
  • Budget management and team leadership abilities are exceptional.

Accomplishments

  • Led cross-functional teams to deliver a new multi-currency direct payments feature, which expanded market reach and resulted in a 77% increase in international transactions.
  • Introduced peer-to-peer (P2P) payment solutions, resulting in 29% growth in transaction volume and 46% increase in customer satisfaction scores.
  • Led an overhaul of the mobile banking app interface, boosting user engagement by 19% and increasing mobile logins by 6 users/month.
  • Optimized online banking systems to reduce transaction processing time by 39%, resulting in improved customer satisfaction and retention.
  • Instituted new risk management protocols for e-banking transactions, reducing financial losses due to fraud by $2 in 2018.
  • Led the development and roll-out of custom dashboards for tracking KPIs, improving decision-making speed and process transparency across the department.
  • Directed the migration to cloud-based payment processing, reducing infrastructure costs by $9 annually and increasing scalability by 29%.
  • Negotiated a new vendor contract, reducing ATM network service fees by $11 annually without compromising service quality.
  • Partnered with external vendors to integrate a cutting-edge mobile payments solution, increasing mobile-initiated transactions by 37%.
  • Overhauled banking reconciliation processes, improving accuracy by 60% and reducing manual effort for finance teams by 7 hours per week.

Affiliations

  • Participant, Digital Banking Industry Forum
  • Attendee, Financial Technology Conference, 2023
  • Member, Association of Certified Fraud Examiners (ACFE)
  • Participant, Future of Electronic Banking Roundtable
  • Member, Electronic Transactions Association (ETA)
  • Contributor, Electronic Banking Innovation Council
  • Affiliate, International Payments Network (IPN)
  • Participant, Blockchain & Decentralized Finance (DeFi) Strategies Seminar
  • Member, Financial Technologies and Innovations Association
  • Attendee, Annual Electronic Payments Conference, Atlanta

Certifications

  • CompTIA A+ Technician
  • Finance of Cybersecurity (FBC) - Ironclad Systems
  • Certified Payments Professional (CPP) - Electronic Transactions Association (ETA)
  • Certified Professional in Fraud Identification (CPFI) - metric
  • First Aid/CPR
  • Certified Anti-Money Laundering Specialist (CAMS) - ACAMS
  • Certified Business Continuity Professional (CBCP) – DRI International
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • Lean Six Sigma Green Belt Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)

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