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Skills

  • Customer satisfaction improvement
  • Cross-Functional Leadership
  • Automated data visualization tools
  • Business Development
  • Business analysis
  • Communications
  • Project organization
  • Organization
  • Team management
  • Interdepartmental collaboration

Work Experiences

  • Conducted supplier risk management assessments in order to evaluate the framework program for senior management's planning purposes.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Oversaw a group of 16 process associates who dealt with the department's daily and complex requirements.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across method calendars and programs.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that procedure operations ran smoothly.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • List Manager who is proactive and meticulous, with over 9 years of experience in the framework industry.
  • Dedicated to providing high-quality services and products.
  • Dynamic application of quality assurance and data analysis in a fast-paced business environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To take on a new role in a category setting, I'm ready to offer exceptional leadership and planning abilities.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.

Accomplishments

  • Collaborated with purchasing teams and vendors to harmonize product introductions across lists, increasing first-time availability by 31%.
  • Provided leadership in the full lifecycle management of lists, from initial forecast through performance tracking, resulting in 22% profitability improvement for managed categories.
  • Tracked product success for projected launches and adjusted list composition based on real-time data, resulting in a 46% higher fulfillment rate.
  • Revamped inventory tracking and reconciliation systems, reducing discrepancies by 85% and improving order accuracy.
  • Developed product lifecycle management frameworks for key lists, resulting in a 82% higher customer retention rate within two years.
  • Orchestrated the rollout of automated forecasting tools that enhanced supply chain predictability and reduced inventory stockouts by 24%.
  • Partnered with marketing teams to design and execute email list campaigns that achieved a 81% open rate and 42% click-through rate improvement.
  • Documented and resolved program which led to initiative.
  • Streamlined vendor communication processes for key stakeholders, resulting in improved product availability and a 63% reduction in lead times.
  • Collaborated with stakeholders to implement an AI-aided list segmentation strategy, increasing customer engagement by 16% for targeted products.

Affiliations

  • American Society of Safety Professionals
  • Data Science Association – Attended Advanced Supply Chain Analytics Workshop 2017
  • International Association of Administrative Professionals
  • Consumer Goods Forum – Sustainability Advocate in Responsible Packaging Initiative 2016
  • Association of Information Technology Professionals
  • Lions Club
  • International Institute for Sustainable Development (IISD) – Sustainability in Product Lifecycle Development Program 2018
  • Rotary International
  • National Association of Manufacturers (NAM) – Sustainable Sourcing & Procurement Certification 2015
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Network+
  • Salesforce
  • Certified Supply Chain Professional (CSCP) - 2023 - Brightline
  • Project Management Professional (PMP)
  • Google Cloud Certified Professional Data Engineer – 2019, Brightline
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Demand Driven Planner Professional (CDDP) – 2023, Vantage
  • Certified Professional in Supply Management (CPSM) – 2021, Brightline

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