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Skills

  • Team support
  • Product promotions
  • Inventory management
  • B2B sales
  • Point of sale knowledge
  • Key account management
  • Cash Handling
  • Product displays
  • Client satisfaction practices
  • Fleet management systems

Work Experiences

  • Achieved results between metric.
  • Collaborated with route team members.
  • Collaborated with the marketing team to create tailored customer offers, contributing to a 27% increase in engagement.
  • Achieved 45% operational improvement.
  • Collaborated with route team members and upper management to analyze data and identify improvement opportunities, boosting efficiency by 52%.
  • Calculated and recorded daily, weekly, and monthly performance metrics, identifying trends and opportunities for a 67% operational improvement.
  • Achieved route growth of 45%.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Consistently met monthly sales quotas.
  • Consistently tracked customer feedback, implementing changes that helped increase repeat business rates by 70%.

Summaries

  • Adept at cold calling and lead generation.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Professional with experience establishing high-value territories and a passion for business development.
  • Maintain market currency and customer preferences to increase sales.
  • Pursuing a new sales-oriented position in which a genuine personality and stakeholder engagement are highly valued.
  • Competitive Route Sales Representative with a proven track record of providing customers with customized products to meet their specific needs and requirements.
  • Accomplished Route Service Sales Representative with a track record of increasing route growth by 29% through proactive business development and strategic upselling.
  • Superior levels of account development, retention, and expansion are achieved by cultivating productive relationships with clients.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Took on additional responsibility of customer account management, growing clients’ spend by 37% in 2023.
  • Generated an additional $12 in revenue by upselling premium service options during routine stops.
  • Collaborated with team of 17 in the development of program.
  • Implemented GPS tracking systems, resulting in real-time delivery updates for customers and reducing delivery-related inquiries by 82%.
  • Resolved product issue through consumer testing.
  • Utilized real-time data from handheld devices to identify route inefficiencies, cutting average delivery times by 15 minutes per route.
  • Leveraged expert knowledge of route optimization software to reduce fuel consumption by 29%, while speeding up delivery times.
  • Coordinated daily tasks with warehouse staff and other teams, ensuring seamless product restocks and minimizing stockouts by 51%.
  • Streamlined order processing protocols, reducing processing time by 75% and improving accuracy across all customer accounts.
  • Documented and resolved process which led to category.

Affiliations

  • Institute for Supply Management (ISM)
  • American Society for Quality (ASQ) - Supply Chain and Route Management Division
  • Customer Service Professionals Network (CSPN)
  • Association of Information Technology Professionals
  • Institute for Operational Excellence (Supply Chain Focus)
  • Field Service USA Conference
  • National Route Distributors Association (NRDA)
  • Freemason
  • Association of Energy Service Professionals (AESP)
  • Project Management Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Logistics Associate (CLA) category, 2015
  • Customer Relationship Management (CRM) Certification - Tableau
  • Project Management Professional (PMP)
  • DOT (Department of Transportation) Compliance Training - Brightline - 2017
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP)
  • Certified Customer Success Manager (CCSM) - Northwind
  • IATA (International Air Transport Association) Dangerous Goods Regulations (DGR) Certification
  • Vendor Management Professional Certification - Beacon Labs
  • CompTIA Network+

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