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Skills

  • Inventory discrepancy reduction
  • Emergency response coordination
  • Business operations
  • Security technology implementation
  • Supervision
  • Case investigation and resolution
  • Merchandise recovery operations
  • First Aid/CPR
  • Communications
  • High-traffic area oversight

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of initiative project by method team, which resulted in procedure.
  • Achieved operational excellence by introducing a mystery shopper program that evaluated staff awareness, leading to a Top Performer for best loss prevention practices.
  • Achieved a 31% reduction in inventory adjustments.
  • Conducted regular store audits and inspections.
  • Achieved a 23% drop in violent incidents at the store.
  • Contributed to a 85% reduction in theft attempts.
  • Achieved operational excellence.
  • Coordinated with human resources to manage security clearances.
  • Achieved a 41% decrease in shoplifting incidents.

Summaries

  • Accomplished professional with strong surveillance optimization skills.
  • Ambitious Loss Prevention professional.
  • Collaborated with managers to identify loss threats.
  • Ambitious Loss Prevention professional with expertise in fraud detection and prevention, successfully completing 9 point-of-sale investigations, recovering 11 in fraudulent losses.
  • Technically capable and analytical, with strong interpersonal and communication skills.
  • In-depth knowledge of insurance contracts and loss-prevention clauses.
  • Adopted cutting-edge surveillance systems.
  • Consistently recognized for reducing store shrinkage.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Loss Prevention Service Ambassador is a multi-talented Loss Prevention Service Ambassador who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Spearheaded covert theft detection programs that resulted in the recovery of inventory valued at $11.
  • Collaborated with IT to implement real-time POS monitoring systems that flagged potential fraud, reducing incidents of transaction manipulation by 38%.
  • Introduced cutting-edge RFID technology, enhancing inventory tracking accuracy and decreasing loss of high-value items by 54%.
  • Analyzed surveillance footage from Jira to identify patterns of suspicious behavior, leading to targeted interventions and reduced product loss.
  • Conducted comprehensive internal audits across 4 retail locations, uncovering discrepancies worth $13 and implementing corrective actions.
  • Conducted loss prevention education sessions for 13 staff members, contributing to improved vigilance and reducing external theft by 54%.
  • Collaborated with retail management to create and review loss prevention strategies, reducing false alarms and increasing theft recovery by 16.
  • Documented and resolved system which led to program.
  • Managed Adobe Creative Suite to monitor and analyze data related to theft incidences, helping reduce shrink by 53%.
  • Trained associates to use loss-prevention tools effectively, resulting in a significant improvement in stock recovery post-inventory checks.

Affiliations

  • International Association of Administrative Professionals
  • Certification in Workplace Violence Prevention, Harbor & Co., 2024
  • Association of Information Technology Professionals
  • Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE), 2017
  • Certified in Security Management (CSM), process, 2024
  • Lions Club
  • Retail Loss Prevention and Safety Association (RLPSA) Member
  • American Medical Informatics Association
  • Chairperson, Internal Shrinkage Task Force at Meridian, 2023-2020
  • Society of Women Engineers

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Forensic Interviewer (CFI) - Lakeside Partners, 2022
  • Monitoring POS Security Fundamentals Certification - SAP, 2021
  • Certified Fraud Examiner (CFE) - procedure, 2015
  • Workplace Violence Prevention Specialist – Meridian, 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Safety & Security Officer (CSSO) - Beacon Labs 2022
  • Crisis Prevention and Intervention Certification Summit Group
  • ServSafe
  • Internal Theft Detection Certification - Ironclad Systems, 2017

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