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Skills

  • Point-of-sale fraud tracking
  • Team building
  • Predictive Analytics for Theft Prevention
  • Apprehension techniques
  • Theft prevention training
  • Case investigation and resolution
  • Fraud detection at point-of-sale
  • Inventory management
  • Employee theft detection
  • Security camera monitoring

Work Experiences

  • Achieved a 60% decrease in overall shrinkage.
  • Cut down false alarms by 68%.
  • De-escalated confrontations.
  • Conducted daily store walkthroughs and leveraged security cameras to closely monitor inventory, helping to identify 12 external and internal theft cases.
  • Collaborated with security vendors.
  • Achieved operational excellence.
  • Achieved recovery within one year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed to a strategic overhaul of surveillance systems.
  • Created data dashboards to track store-level performance metrics.

Summaries

  • Achieved a 61% drop in theft incidents.
  • Ambitious Loss Prevention professional.
  • Ambitious Loss Prevention professional with expertise in fraud detection and prevention, successfully completing 9 point-of-sale investigations, recovering 11 in fraudulent losses.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results over the course of 6 months.
  • In-depth knowledge of insurance contracts and loss-prevention clauses.
  • Achieved 71% improvement in theft prevention.
  • To assist underwriters in risk evaluation, coordinates and conducts loss control management evaluations, physical surveys, and loss analysis.
  • Conducted thorough investigations in partnership with law enforcement.
  • Consistently recognized for reducing store shrinkage through expertly designed loss training programs that engage store associates, lowering discrepancies by 60% within 2020.

Accomplishments

  • Conducted comprehensive internal audits across 4 retail locations, uncovering discrepancies worth $13 and implementing corrective actions.
  • Streamlined the incident reporting procedure with the introduction of Workday, enhancing team response times by 17%.
  • Resolved product issue through consumer testing.
  • Collaborated with retail management to create and review loss prevention strategies, reducing false alarms and increasing theft recovery by 16.
  • Oversaw monthly audits in the Northeast, verifying store compliance with loss prevention policies and recovering $17 in missing inventory.
  • Conducted thorough pre-opening audits for new store locations, implementing theft prevention tactics that minimized losses by 34% from launch day.
  • Led a team of 11 in the investigation of theft-related incidents, improving recovery rates by 85%.
  • Collaborated with team of 3 in the development of procedure.
  • Collaborated with IT to implement real-time POS monitoring systems that flagged potential fraud, reducing incidents of transaction manipulation by 38%.
  • Reduced store shrinkage by 19% through strategic oversight of loss prevention practices and improved inventory management systems.

Affiliations

  • Regular Training Program, Retail Industry Leaders Association’s (RILA) Asset Protection Program
  • Member, Council on Anti-Fraud and Anti-Theft Mechanisms (CAFTM), Columbus
  • Member, Loss Prevention Research Council (LPRC)
  • Retail Loss Prevention and Safety Association (RLPSA) Member
  • American Society of Safety Professionals
  • Speaker, Shoplifting Deterrence Strategies Forum, standard, 2018
  • International Association of Administrative Professionals
  • Lions Club
  • Society of Women Engineers
  • Association of Information Technology Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Shoplifting Investigation Procedures Certification - Ironclad Systems, 2021
  • Certified Security Professional (CSP) – Brightline 2017
  • Data Analytics for Loss Prevention Certificate - Tableau, 2024
  • Data Reporting & Analytics for Retail Loss - framework, 2023
  • Active Shooter Responding Certification - metric, 2018
  • Cybersecurity Essentials for Retail Loss Prevention - Meridian, 2019
  • Certified Loss Prevention Officer (LPO) - Northwind, 2016

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