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Skills

  • Scheduling understanding
  • Miscellaneous expertise
  • Product promotions
  • Service agreements
  • Team management
  • CRM Software Proficiency (Microsoft Excel)
  • Energy Efficiency Consultation
  • Regulatory compliance
  • Relationship development
  • Market research

Work Experiences

  • Managed Tableau inventory to improve sales pitches and closed more than 18 sales in one year.
  • Achieved highest customer satisfaction rating in 2019.
  • Used Asana to keep track of important account and sales information in the company database.
  • Advocated for renewable energy legislation and public policy in Phoenix, helping pass 10 incentives improving solar affordability.
  • Boosted closing rates by 50%.
  • Achieved President's Club for exceeding sales goals.
  • Actively monitored industry trends.
  • Benefited 17 low-income households.
  • Achieved results over 6 months.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Achieved customer retention rate surpassing 16% %.
  • Professional with risk assessment and vendor management expertise who is organized and resourceful.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Achieved 54% improved conversion of solar leads.
  • Within Miscellaneous, senior Solar Ambassador and outstanding performer in vendor management and quality assurance.
  • Accomplished project leader in solar energy.
  • French is a bilingual individual who is fluent in both languages.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Designed a robust CRM pipeline tracking system that improved lead tracking efficiency by 69%, resulting in 10 successful contract signings.
  • Secured partnerships with 2 local businesses to promote solar energy systems, leading to an uptick of 49% in B2B installation contracts.
  • Collected and analyzed customer feedback, reducing customer churn by 48% and increasing customer retention by 18 months.
  • Ran social media campaigns to elevate organizational reach, increasing engagement by 34% and generating 8 new leads.
  • Carried out data-driven follow-ups with leads, resulting in 6 new residential solar installations over several months.
  • Spearheaded a customer referral program that increased sales conversions by 44% and provided 6 new qualified leads in 2022.
  • Presented at community energy fairs, encouraging 18 attendees to sign up for solar consultations, resulting in 38% conversion.
  • Exceeded department sales goals by 70% by leveraging industry trends and local renewable energy incentives.
  • Took a lead role in method to optimize solar installation scheduling processes, reducing project delays by 58%.

Affiliations

  • Sustainability and Education Policy Network Participation
  • Community Solar Access Collaborative
  • Renewable Energy World Network
  • National Association of Development Companies
  • Association of Information Technology Professionals
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Clean Energy for America Endorsements Program
  • National Society of Professional Engineers (NSPE)

Certifications

  • Energy Storage Professional by the International Renewable Energy Storage Institute
  • Solar PV Technician Certification by Airstreams Renewables
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Renewable Energy Advocacy Specialist Ironclad Systems
  • ServSafe
  • CompTIA A+ Technician
  • Solar Photovoltaic (PV) Installation Training method
  • Certified Energy Analyst (CEA) by Northwind

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