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Skills

  • Relationship development
  • Team management
  • Retail event planning
  • Organization
  • Problem solving and conflict resolution
  • Point of Sale (POS) System Proficiency
  • Performance metrics analysis
  • Retail technology implementation
  • Cash Flow and Budget Management
  • Cross-functional collaboration

Work Experiences

  • Assessed customer trends.
  • Achieved a 78% sales increase.
  • Educated customers about promotions to increase sales.
  • Achieved a 63% increase in positive reviews.
  • Achieved results over 11 months.
  • Boosted multi-item purchase transactions by $7 per customer.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Championed transparency and open communication.
  • Achieved 62% increase in sales.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.

Summaries

  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Adept at coaching and mentoring team members.
  • Boosted productivity within the footwear department.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at introducing new technologies.
  • Footwear Team Lead is a multi-talented Footwear Team Lead who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted inventory accuracy.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Led daily briefings for associates to align sales goals, contributing to a $2 increase in overall footwear sales for 2021.
  • Achieved CPA in retail leadership, leveraging it to enhance team training programs that improved sales per associate by 22%.
  • Devised and implemented staff training modules, resulting in a 59% decrease in checkout errors and improved customer satisfaction ratings by 69% points.
  • Collaborated with marketing to introduce seasonal promotions, yielding a 19% increase in in-store footwear traffic across multiple locations.
  • Assisted in launching the initiative omnichannel platform, driving a 43% increase in online-to-store footwear purchases within the first quarter of implementation.
  • Optimized store’s floor layout, contributing to a 50% uplift in customer foot traffic in the footwear department during peak seasons.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained a budget-conscious approach to purchasing, shrinking cumulative product costs by $16 over 6 months while improving the variety of available footwear.
  • Documented and resolved metric which led to framework.
  • Monitored and reduced inventory shrinkage to decrease loss by 76% in the footwear department over 18 months.

Affiliations

  • Sales Management Association (SMA)
  • National Sporting Goods Association (NSGA)
  • Institute of Customer Service (ICS)
  • Certified Retail Operations Professional (CROP) - 2019
  • Society of Human Resource Management
  • Retail Supply Chain Academy
  • Team Management and Leadership Training Program Atlanta
  • Association for Computing Machinery
  • International Association of Business Communicators (IABC)
  • Toastmasters

Certifications

  • Certified Analytics Professional (CAP) - INFORMS
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inventory Optimization Professional (CIOP) – The International Society of Supply Chain Management (ISSCM)
  • Certified Customer Loyalty Professional (CCLP) - system
  • Advanced Diploma in Payroll Management – category
  • Customer Relationship Management (CRM) Specialist Certification – method
  • ServSafe
  • Certified in Customer Experience (CCXP) – Customer Experience Professionals Association (CXPA)
  • Project Management Professional (PMP)
  • Certified Public Accountant

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