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Skills

  • Inventory management
  • Time management
  • Customer complaint resolution
  • Customer engagement techniques
  • Staff training and development
  • Organization
  • Shrinkage Control
  • Data-driven decision making
  • First Aid/CPR
  • Communications

Work Experiences

  • Achieved a record 46% sales growth.
  • Folded and arranged program merchandise in attractive displays to increase sales.
  • Achieved a 19% improvement in team productivity.
  • Achieved a 63% increase in positive reviews.
  • Completed the reorganization of the stockroom.
  • Analyzed customer buying trends.
  • Boosted off-the-shelf sales by 74%.
  • Increased sales by 2% by providing purchase advice and promoting additional products.
  • Achieved a 78% sales increase.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.

Summaries

  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Within Miscellaneous, senior Footwear Team Lead and outstanding performer in client relations and workflow optimization.
  • Collaborative leader focused on improving efficiency, reducing overtime by $16 through effective scheduling and team communication practices.
  • Consistently recognized for leading high-performance retail teams, improving customer experience ratings, and driving sales growth through innovative leadership techniques.
  • Achieved continued sales increases of 72% year-over-year.
  • Collaborative leader focused on improving efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at coaching and mentoring team members, leading to the promotion of 10 staff into higher roles and contributing to overall store growth and success.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Product merchandising, payment processing, and cleaning knowledge.

Accomplishments

  • Implemented a customer feedback tracking system that contributed to resolving 5 customer issues within category, improving ratings by 30%.
  • Led a team of 13 associates to boost seasonal footwear sales by 15% through enhanced promotional strategies and customer-focused service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a cross-departmental workflow efficiency project, reducing peak-hour checkout time by 3% for footwear customers.
  • Monitored and reduced inventory shrinkage to decrease loss by 76% in the footwear department over 18 months.
  • Managed the opening of a new footwear department at Chicago on time and under budget, achieving a sales target of $9 in the first month.
  • Collaborated with marketing to introduce seasonal promotions, yielding a 19% increase in in-store footwear traffic across multiple locations.
  • Achieved CPA in retail leadership, leveraging it to enhance team training programs that improved sales per associate by 22%.
  • Resolved product issue through consumer testing.
  • Trained and mentored a team of 13 new hires, reducing training compliance issues by 66% within 10 months.

Affiliations

  • International Council of Nurses
  • Professional Retail Store Maintenance Association (PRSM)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Retail Industry Leaders Association (RILA)
  • Freemason
  • International Association of Administrative Professionals
  • Retail Supply Chain Academy
  • Society of Women Engineers
  • Certified Customer Service Professional (CCSP) from the International Customer Service Institute

Certifications

  • Brand Management Certification - Summit Group
  • Certificate in Consumer Behavior and Retail Strategy – process
  • Certified Inventory Optimization Professional (CIOP) – The International Society of Supply Chain Management (ISSCM)
  • Leadership & Management Certificate - program
  • Certified Professional Trainer (CPT) – Association for Talent Development (ATD)
  • Certificate in Cross-Functional Team Leadership – Coursera
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Management Certificate - National Retail Federation (NRF)
  • Certified Public Accountant (CPA)

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