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Skills

MS Office
Behavior modification
Customer service
Therapy and counseling
Data analysis and reporting
Inventory management
Invoice generation
504 Plans
Relationship development
Technical writing

Work Experiences

Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
Use HubSpot to input standard data into the system, following all procedures to keep information private.
Answered clients' and Peer Advisor, Office of Study Abroads' phone calls and provided information to inform and educate callers.
Advised students on cultural immersion strategies.
Addressed students' concerns in real-time.
Wrote professional memos, letters, and metric copy for Peer Advisor, Office of Study Abroads, adhering to distribution deadlines.
Created professional letters, presentations, and spreadsheets that were free of errors.
Achieved results with a high level of accuracy and attention to detail in an ambiguous environment.
Encouraged parent-teacher collaboration and communication in order to help students achieve their educational goals.
Planned meetings for Peer Advisor, Office of Study Abroads and coordinated the distribution of materials to all attendees.

Summaries

Dedicated to achieving the established goals of counseling programs.
Proven track record of motivating automated to achieve team, individual, and management goals.
Peer Advisor, Office of Study Abroad who has a track record of increasing productivity through proactive administrative support.
Leader with a focus on advancing and maintaining the goals of the school counseling program.
Peer Advisor, Office of Study Abroad and team leader with 9 years of experience in standard settings.
Individual who is enthusiastic and capable of working in both a team and independently.
Additional knowledge of career paths and higher education options for students.
Peer Advisor, Office of Study Abroad with process improvement and cross-functional collaboration abilities.
Proficient in promoting procedure by leveraging risk assessment and process improvement knowledge.
Team leadership Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

Partnered with engineering to introduce new financial aid strategies, improving affordability for low-income students and increasing applications by 43%.
Designed and maintained a resource database where students can find past participant reviews and recommendations, improving decision-making accuracy for new applicants.
Negotiated with external study abroad partners to decrease program costs, saving students an average of $16 per semester.
Tracked and analyzed post-program data from students to draw insights for future improvements, enhancing curriculum relevance for Portland-specific programs.
Established agreements with 18 new foreign institutions to broaden program options, which increased student enrollment in study abroad programs by 24%.
Developed recommendation tools that personalize study abroad options based on academic and financial needs, reducing advisor workload by 32%.
Actively increased awareness of study abroad opportunities through email campaigns, social media, and campus workshops, leading to participation growth by 26% over 2023.
Played a key role in organizing the annual Study Abroad Fair, increasing student engagement by 44% and showcasing over 8 international programs.
Spearheaded a collaboration with 8 external providers to offer exclusive program partnerships, expanding destination options for students.
Led student advisement that resulted in a 77% increase in participation in the university's study abroad offerings over 2018.

Affiliations

Collaborator with the International Studies Association (ISA), specializing in global academic partnerships for overseas learning opportunities.
Recruitment and Scholarship Coordinator, procedure Global Scholarship Program, ensuring transparent scholarship disbursement processes.
Advisor Affiliate, European Association for International Education (EAIE), integrating best practices in student mobility for European programs.
Active participant in the Diversity Abroad Network, promoting inclusive education abroad opportunities for underrepresented groups.
Member, Global Career Services Consortium, helping students leverage international experience in future job placements.
Contributor, Sector Research Network for International Education, focusing on international travel guidelines and safety protocols.
Peer Advisor Mentor, formally training 5 new volunteers on student consultation techniques and global education policies annually.
Member of NACE (National Association of Colleges and Employers), ensuring alignment with employment outcomes for international students.
Keynote Speaker, Pre-Departure Orientation Series linked to cross-cultural learning objectives for students studying abroad.
Communications Chair, process International Affairs Office, overseeing digital content for international program engagement.

Certifications

Certified Diversity and Inclusion Professional (CDIP)
Cultural Competency in Advising Certificate
CompTIA Security+
SHRM Senior Certified Professional (SHRM-SCP)
Association for Project Management (APM)
Google Certified Professional Cloud Architect
Certified Study Abroad Program Manager (CSAPM)
Project Management Professional (PMP)
Global Citizenship Education Certificate
TEFL Certification (Teaching English as a Foreign Language)

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