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Skills

  • Communications
  • Framework regulations knowledge
  • Knowledge of state regulations for vehicle emissions control
  • Maintenance of smog testing machinery
  • Attention to detail in diagnostic testing
  • Advising on equipment purchases
  • Documentation and reporting
  • Customer service excellence
  • Relationship development
  • Team building

Work Experiences

  • Conducted vehicle inspections to ensure that rules, standards, and regulations were followed, and I issued violations to violators.
  • Consistently received Excellence Award for customer satisfaction.
  • Contributed to a 15% growth in business.
  • Achieved results in 18 months.
  • Assisted in developing an emissions compliance training program.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Conducted internal audits.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Collaborated with local dealerships to provide pre-sale smog checks, increasing shop revenue by $9 annually.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Skilled at drafting inspection reports to keep all parties informed.
  • Awarded Outstanding Service Award for customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Collaborative and team-oriented Smog Check Technician, known for partnering with local dealerships for pre-sale inspections that generated $16 in additional annual revenue for the shop.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Smog Check Technician skilled in operating OBD-II diagnostics and reducing testing error rates by 27% through rigorous calibration procedures.
  • Achieved high pass rates of 65%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 19% enhancement in testing accuracy by advising management on equipment upgrades that minimized emissions testing errors and downtime.
  • Smog Check Technician is a multi-talented Smog Check Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Awarded Outstanding Service Award for maintaining 51% accuracy in emissions testing over the course of one year.
  • Led workshops that increased staff knowledge of updated 2018 emissions regulations, improving pass rates by 51% year-over-year.
  • Reduced customer complaints by 69% over several months by consistently educating customers on prevention of future emissions failures.
  • Played a key role in achieving company-wide goal of method by accurately identifying emissions system failures.
  • Saved the shop an estimated 17 in regulatory penalties by ensuring rigorous compliance with 2017 emissions laws.
  • Successfully passed annual Ohio inspection with zero compliance violations across 18 months.
  • Maintained up-to-date certification in ITIL, ensuring compliance with evolving state and federal emissions laws.
  • Decreased key inspection time per vehicle by 19%, allowing for 4 additional vehicles inspected per day.
  • Provided exceptional customer service by clearly communicating results and compliance requirements, increasing customer satisfaction by 15%.
  • Provided training on emissions diagnostic systems to new and existing employees, reducing testing errors related to human oversight by 27%.

Affiliations

  • American Clean Air Council - Professional Member
  • GreenTech Automotive Innovation Network
  • Society of Automotive Engineers (SAE) Membership
  • Boston Air Quality Management District - Licensed Emission Inspector
  • Toastmasters
  • Sustainable Transportation Coalition of North America (STCNA)
  • American Medical Informatics Association
  • Clean Energy and Transportation Affiliates (CETA) - Founding Ambassador
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Certification in Emissions Testing Equipment Calibration & Maintenance
  • Cisco Certified Internetwork Expert (CCIE)
  • Clean Air Car Course Certification - metric
  • Certified Greenhouse Gas Emissions Specialist Certification
  • Automotive Service Excellence (ASE) - A8 Engine Performance
  • Certified Public Accountant (CPA)
  • Automotive HVAC Diagnostic and Repair Certification
  • Light Duty Diesel and Emissions Certification
  • Advanced Vehicle System Diagnostic Certification
  • CompTIA Network+

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