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Skills

  • Relationship development
  • First Aid/CPR
  • Change management in underwriting policies
  • Data analysis
  • Insurance product customization
  • Industry-specific underwriting guideline creation
  • MS Office
  • Problem resolution
  • Commercial underwriting strategies
  • Policy renewal

Work Experiences

  • Achieved a 66% reduction in overall excess capital requirement.
  • Achieved this in 2021.
  • Applied data analytics to identify opportunities for premium increases.
  • Conducted in-depth financial analyses for prospective clients, decreasing default risk by 29% in large commercial lending portfolios.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with actuaries and data scientists.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with Scrum Master-certified agents to tailor commercial product offerings, leading to a 16% increase in customer retention year-over-year.
  • Achieved 56% client satisfaction.
  • Answered 2 calls per two years to help customers with their questions and concerns.

Summaries

  • Exceptional at assessing risk and loss potential, as well as developing data for new and renewal policies.
  • Costs were consistently reduced while profits were increased.
  • Anticipated industry shifts and emerging risks.
  • Strengths in project management and budget management backed up by Insurance training.
  • Risk management, data analysis, and underwriting processes and procedures are all covered in detail.
  • Collaborates with PMP-certified agents to create custom-tailored product offerings, driving a 52% increase in customer retention.
  • Adept at increasing customer retention by 29% through collaboration with agents and tailoring of commercial product offerings to market demand.
  • Collaborated with interdisciplinary claims teams.
  • Applied advanced data analytics.
  • Analyzed and adjusted complex commercial policies.

Accomplishments

  • Optimized the underwriting workflow by implementing an automation process, saving 3 hours of manual work per week.
  • Devised and implemented risk mitigation programs that curtailed claim frequency in high-risk sectors by 64% over a one year period.
  • Documented and resolved metric which led to category.
  • Achieved a Six Sigma certification, directly impacting underwriting risk modeling accuracy and strategy.
  • Presented findings from in-depth portfolio analysis to executive leadership, allowing key decisions that drove a 21% increase in overall portfolio health.
  • Streamlined broker communication protocols, improving approval times by 50% and resulting in higher satisfaction reported by account managers.
  • Established best practice templates for portfolio assessments, adopted by 3 regional offices, streamlining underwriting across regions by 42%.
  • Introduced actionable insights using predictive analytics, resulting in a 69% reduction in overall portfolio volatility.
  • Piloted a new risk management platform that enhanced underwriting efficiency and reduced the loss ratio to below 79% within 4 months.
  • Leveraged advanced actuarial data to perform risk segmentation analysis, reducing unprofitable exposure by 63% across Power BI portfolios.

Affiliations

  • American Risk and Insurance Association (ARIA)
  • International Association of Insurance Professionals (IAIP)
  • Freemason
  • Society of Actuaries (SOA) Commercial Lines Special Interest Group
  • Jaycees
  • International Risk Management Institute (IRMI)
  • Predictive Analytics in Commercial Underwriting Forum
  • Society of Women Engineers
  • Global Risk Institute in Financial Services
  • Society of Human Resource Management

Certifications

  • Financial Risk Manager (FRM)
  • Certified Insurance Fraud Analyst (CIFA)
  • Project Management Professional (PMP)
  • Cyber Insurance Risk Management, Certified Asana
  • ERM Certification - Enterprise Risk Management Adobe Creative Suite
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Fraud Examiner (CFE)
  • RIMS-Certified Risk Management Professional (RIMS-CRMP)
  • Certified Public Accountant (CPA)

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