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Skills

  • Organization
  • Animal training and handling
  • Strategic selling
  • Supervision
  • Operational improvement
  • Customer service
  • Business operations
  • Fundraising and donation drives
  • Incident reporting and reduction
  • Process improvement

Work Experiences

  • Inspired employees to succeed and identified areas for improvement, resulting in a 2% increase in efficiency.
  • Successfully introduced new product lines that resulted in a 2% increase in annual profits.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Returned change and currency and processed debit and credit card payments with a 14% accuracy rate.
  • Collaborated with veterinarians to draft detailed medical protocols, reducing emergency incidents by 83% across multiple facilities.
  • Achieved a 70% reduction in stress levels for long-term shelter residents.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Coached a 8-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Created a task schedule for Companion Animal Leaders based on their individual strengths and knowledge of strategic planning.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Summaries

  • Adept at fostering a positive team environment.
  • Behavioral enrichment expert, revamping training programs that led to a 45% reduction in aggressive behaviors among shelter animals.
  • Achieved results within the first 2 months of implementation.
  • Adept at improving post-adoption satisfaction.
  • Astute Companion Animal Leader who is dedicated to providing excellent customer service and assistance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results within 3 months.
  • Achieved a 76% reduction in incidents.
  • Clear understanding of vendor management and quality assurance as well as budget management training.
  • Within Miscellaneous, senior Companion Animal Leader and outstanding performer in process improvement and quality assurance.

Accomplishments

  • Initiated a volunteer program that enhanced community engagement, leading to a 25% increase in overall donations and adoption inquiries.
  • Implemented a tracking system for donations and resources, increasing resource allocation accuracy by 54%.
  • Developed partnerships with local businesses for donation drives, generating 16 in additional funding and supplies.
  • Trained a team of 11 volunteers on proper animal handling techniques, improving safety and reducing injury rates within the shelter.
  • Led a successful initiative that increased adoption rates by 27% over a 7-month period, rehoming 12 companion animals.
  • Negotiated with local suppliers to reduce costs of animal care products by 68%, contributing to overall operational budget savings.
  • Developed and executed an emergency response plan, ensuring the safe evacuation and medical care of 2 animals during crises, minimizing losses and injuries.
  • Developed care routines that improved the emotional and physical well-being of high-needs animals, resulting in a 15% decrease in stress-related behaviors.
  • Led efforts to offer specialized training to adoptable animals, increasing behavioral compliance by 33% and reducing rehabilitation times.
  • Led a team of 3 staff, significantly improving overall operational efficiency and reducing animal intake processing time by 49% %.

Affiliations

  • Companion Animal Welfare Council (CAWC)
  • Freemason
  • American Society for Veterinary Communication (ASVC)
  • Society of Human Resource Management
  • Association of Animal Behavior Professionals (AABP)
  • International Fund for Animal Welfare (IFAW)
  • Member of the Companion Animal Nutrition and Welfare Research Group
  • Disaster Animal Response Team (DART) Atlanta
  • Project Management Institute
  • Volunteer for category Veterinary Outreach Program Atlanta

Certifications

  • Shelter Operations Management Certification by Maddie’s Fund
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Veterinary Practice Manager (CVPM) by Veterinary Hospital Managers Association (VHMA)
  • Certified Feline Training & Behavior Specialist (CFTBS) by International Association of Animal Behavior Consultants (IAABC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Canine Fitness Trainer (CCFT) by University of Tennessee and FitPAWS®
  • Animal Enrichment and Welfare Certificate from method
  • Animal Behavior College Certified Dog Trainer (ABCDT) by Animal Behavior College
  • Welfare FX Certification by Shelter Animals Count
  • CompTIA A+ Technician

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