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Skills

  • Installation of practice management software
  • MS Office
  • Testing and evaluation
  • Mechanical aptitude
  • Organization
  • Cross-functional collaboration with clinic leadership
  • Collaboration with cross-functional veterinary teams
  • Attention to detail in repair and diagnostic work
  • Analytical thinking in troubleshooting repairs
  • Project estimation and bidding

Work Experiences

  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Acted as primary liaison between veterinary clinics and technology vendors, facilitating the seamless introduction of new products and training.
  • Addressed emergency technical failures.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adopted as the standard across 3 clinics.
  • Achieved a 19% decrease in equipment-related issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a reduction of 75%.
  • Developed detailed maintenance schedules to extend the life of metric equipment.
  • Solved initiative issues, improved operations, and provided excellent customer service.

Summaries

  • Conducted proactive system checks.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Contributed to a safer work environment.
  • Achieved a 51% reduction in accidents.
  • Adept at creating preventive maintenance schedules for veterinary clinics, increasing the lifespan of technical equipment by an average of one year.
  • Award-winning technician.
  • Conducted targeted staff training.
  • Adept at managing technical equipment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aiming to bring 11 years of industry experience to the Northwind team as a valuable new facet.

Accomplishments

  • Led the integration of DICOM imaging storage for faster retrieval of patient x-rays, increasing the speed of diagnosis for critical cases.
  • Optimized network infrastructure for the seamless integration of veterinary imaging devices and cloud-based reporting tools, which improved test result accessibility for clinicians.
  • Played a key role in advancing cloud-based server integration for digital storage of pet medical histories, further enhancing remote access for vet teams.
  • Coordinated the seamless deployment of security software on 8 Veterinary workstations, ensuring compliance with HIPAA-equivalent standards for veterinary records.
  • Successfully upgraded clinic’s legacy practice management software, enhancing usability and decreasing vet scheduling errors by 67%.
  • Developed tailored training sessions for veterinary staff focusing on IT troubleshooting for diagnostic equipment, reducing repair times by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Generated extensive documentation covering troubleshooting tips for diagnostic equipment failures, reducing external technician callouts by 25%.
  • Resolved complex software and hardware issues impacting real-time data transmission in critical diagnostic tests, ensuring veterinarians received accurate reports without delay.

Affiliations

  • Freemason
  • Association for Veterinary Informatics & Software Security
  • Jaycees
  • American Marketing Association
  • Veterinary IT Security and Compliance Consortium (VITSCC)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • National Association of Veterinary Technicians (NAVTA)
  • Society for Veterinary Software Updates and Troubleshooting
  • International Council of Nurses

Certifications

  • First Aid/CPR Certified
  • CompTIA IT Fundamentals (ITF+) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Cybersecurity (CC) by (ISC)²
  • CompTIA Network+ Certified Professional
  • Healthcare Information Technology (HIT) certifications
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Apple Certified Support Professional (ACSP)
  • Certified Hardware Asset Management Professional (CHAMP)

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