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Skills

  • Team building
  • Insurance billing
  • Leadership development
  • Developing go-to-market strategies
  • Competitive pricing strategy development
  • Customer-focused sales approach
  • Creating marketing plans
  • CRM data analysis
  • Client retention strategy development
  • Process improvement

Work Experiences

  • Accomplished this within 12 months.
  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Guided and supported 10 staff members in achieving team and personal goals on a consistent basis.
  • Created, implemented, and managed promotions to increase sales and customer engagement in the store.
  • Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
  • Kept an eye on the department for signs of theft by customers or employees and took corrective action to prevent it from happening again.
  • Taught staff how to remain calm and professional in the face of adversity.
  • Assigned tasks to specific employees based on their individual skills and knowledge.
  • Mentored newly hired Senior Sales Leads in upselling techniques, vendor management, and strategic planning to improve sales expertise.
  • Reviewed inventory and sales records, kept track of trends, and reported on activities to senior management for use in making key decisions.

Summaries

  • Senior Sales Lead with process improvement and project management abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Customer service-oriented professional with a positive attitude and data analysis and project management abilities.
  • Knowledgeable about all aspects of store operations and able to identify opportunities for improvement.
  • Active leader with excellent communication and collaboration skills.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Knowledge of Adobe Creative Suite in depth, as well as project management and stakeholder engagement abilities.
  • Coach team members to effectively address customer concerns and communicate with tact and diplomacy to consistently foster superior customer service standards.
  • Retail professional who is well-organized and proactive, with excellent communication skills and a positive attitude.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Restructured the sales team allocation by realigning territories, leading to a 28% increase in sales team productivity and broader market coverage.
  • Guided a cross-functional team to streamline the sales process, reducing the sales cycle by 15 days and achieving a 33% faster time to close.
  • Formulated an operational plan that optimized cross-selling opportunities, raising average sale value by 29% per transaction.
  • Negotiated new pricing terms with suppliers for Power BI, resulting in a 58% improvement in gross margins across the portfolio.
  • Boosted regional sales revenue by 68% YoY by introducing targeted sales tactics and realigning team focus on high-value clients.
  • Facilitated the opening of 17 new sales offices in Denver, increasing regional presence and product accessibility by 71%.
  • Revitalized struggling sales teams through restructured training and processes, lifting average rep productivity by 30%.
  • Created a comprehensive onboarding and training program for new sales hires, dramatically improving their first-year performance by 82%.
  • Spearheaded a sales enablement program reducing the ramp-up time for new hires by 6% and improving early sales performance metrics.
  • Exceeded personal sales targets by 52% for 2019, positioning myself among the top 7 performers in the company.

Affiliations

  • Participant, Sandler Sales Training Program, 2024
  • Registered Sales Forecasting Specialist through system, Completed 2019
  • Certified ScrumMaster (CSM) for Sales Operations, earned 2020
  • Active Member, Sales Management Association (SMA) since 2023
  • Chair, Sales Strategy Committee at Ironclad Systems, 2019-2024
  • Certified Negotiation Expert (CNE) through program – Earned 2020
  • Lead, Multichannel Sales Task Force at Harbor & Co., from 2024-2019
  • Global Sales Director Forum, Active Member since 2019
  • Participant, Executive Sales Leadership Summit, 2024
  • Member, National Business Development Association (NBDA) since 2023

Certifications

  • Salesforce
  • Certified Revenue Leadership Professional (CRLP)
  • Salesforce Certified Sales Cloud Consultant
  • Apple Certified Associate (ACA)
  • Certified Professional Sales Leader (CPSL) by NASP
  • CompTIA A+ Technician
  • CompTIA Security+
  • Accredited Consultant in Sales (ACS) - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Leadership Certification from Dale Carnegie

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