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Skills

  • Pricing tool development
  • Customer complaint resolution
  • Operational improvement
  • Procedure equipment
  • Conflict resolution
  • Purchasing and procurement
  • MS Office
  • Materials preparation
  • Strong verbal communication
  • Project development and life cycle

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Assessed the strengths of employees and assigned tasks based on their experience and training.
  • Reviewed and evaluated ongoing operations while also developing initiatives to improve the process in the long run.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Accurately planned, scheduled, and completed jobs by interpreting work order information and specifications.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Identified and resolved issues with team production and performance to maintain consistent quality levels.
  • Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it.
  • Entered data into the HubSpot system, including payments, account information, and call logs.
  • Was in charge of all phases of production, including process improvement and risk assessment.

Summaries

  • In process operations, self-starting Operations Manager.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • While promoting safety and compliance, they were successful in keeping costs under control and employee job satisfaction high.
  • Determined QC Supervisor capable of lifting 8 pounds, operating system equipment safely, and promoting standard policies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Workflow optimization and performance reporting are dynamic.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Professional goal-oriented manager with a track record of Miscellaneous success.
  • Built high-performing teams and motivated employees to achieve personal and professional goals.

Accomplishments

  • Strengthened the Supplier Corrective Action Requests (SCAR) process, reducing repeat issues by 56% and improving delivery times.
  • Introduced statistical process control (SPC) tools that enhanced real-time decision making and reduced process variation by 32%.
  • Coordinated with engineering and production teams to launch a new product line with zero defects delivered to customers in the first 16 shipments.
  • Collaborated with the production team to identify process gaps, leading to a 39% improvement in product quality within 6 months.
  • Resolved over 12 critical customer complaints through effective root cause analysis and corrective action implementation.
  • Created a robust internal audit schedule, improving compliance and reducing audit findings by 60% over 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced safety complaints to zero by enforcing strict adherence to OSHA and Scrum Master standards, creating a safer operational environment.
  • Played a critical role in achieving ISO 18 certification at Boston by overseeing documentation, procedure alignment, and conducting internal audits.
  • Established performance metrics for the QC department, improving productivity by 73% over two years.

Affiliations

  • Quality Assurance Association (QAA) - Active Member
  • Automotive Industry Action Group (AIAG) - Supplier Quality Excellence Task Force
  • ISO 9001 Certification Standards Group - Quality Representative
  • Rotary International
  • ASTM International - Active Participant in Quality Management Standards Development
  • American Manufacturing Professionals (AMP) - Innovation in QC Chair
  • International Organization for Standardization (ISO) Working Group - Volunteer Contributor
  • Lions Club
  • International Association of Administrative Professionals
  • ISO Technical Committees (ISO/TC) - Member, ISO 45001 Auditing Group

Certifications

  • Salesforce
  • Supply Chain Operations Reference (SCOR) Model Certification
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Pharmaceutical GMP Professional (CPGP)
  • Failure Mode and Effects Analysis (FMEA) Certification
  • First Aid/CPR Certified
  • Certified ISO/TS 16949 Internal Auditor
  • Certified Quality Engineer (CQE)
  • Root Cause Analysis (RCA) Certification

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