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Skills

  • Contract negotiation
  • Communications
  • Organization
  • Supervision
  • Quotes and sales
  • Policy renewals
  • Resource Planning and Scheduling
  • Auto insurance
  • Complex project coordination
  • Operational improvement

Work Experiences

  • Achieved Employee of the Year for three consecutive years.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Analyzed key industry trends.
  • Captured 38% market penetration.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Employee of the Year for three consecutive years due to outstanding client service and delivery of measurable results.
  • Achieved a 34% reduction in time-to-launch.
  • Achieved a 81% increase in RFP invitations.
  • Achieved this in 2020.
  • Transported QuickBooks to 6 months customer locations.

Summaries

  • Highly effective at juggling multiple responsibilities while maintaining a pleasant demeanor.
  • Agency Executive with deep expertise in scaling business operations. Successfully restructured service offerings, leading to significant growth in system and solidifying the agency’s market position.
  • Achieved results in under one year.
  • Clear understanding of quality assurance and client relations as well as team leadership training.
  • Collaborative leader working closely with creatives.
  • Achieved 65% higher conversion rates for clients.
  • Conducted competitive market analysis.
  • Achieved a 75% promotion rate increase.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Accomplished results in the first two years.

Accomplishments

  • Documented and resolved procedure which led to standard.
  • Developed and maintained sales forecasting models that improved revenue accuracy by 64% and supported growth in key markets.
  • Oversaw the execution of agency-wide learning initiatives, increasing employee product knowledge and certifications by 50% across 14 markets.
  • Successfully cut project cycle times by 81% through the integration of agile methodologies across diverse teams.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led regional expansion strategy into category resulting in a 13% increase in market share within one year.
  • Developed and optimized a metrics-driven team performance improvement program that led to a 37% boost in overall team output.
  • Demonstrated leadership during Miscellaneous regulatory changes, ensuring compliance and risk mitigation, while keeping operational disruption below 20%.
  • Managed successful budget oversight for initiatives worth $147,000, ensuring a 46% adherence to financial targets.
  • Elevated the firm's brand presence in system leading to increased media placement and a 49% improvement in public perception.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • International Association of Privacy Professionals (IAPP)
  • Society for Human Resource Management (SHRM)
  • Chief Executive Network (CEN)
  • National Association of Social Workers
  • Association for Talent Development (ATD)
  • International Association of Business Communicators (IABC)
  • Freemason
  • Public Relations Society of America (PRSA)
  • Certified Client Relationship Management Professional (CCRMP)

Certifications

  • Salesforce
  • Advertising Agency: Client Relationships procedure by Northwind
  • Project Management Professional (PMP) by category
  • Digital Marketing Leadership Certified Professional (DML)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Marketing Leadership Development Certification by Vantage
  • Certified Digital Strategy Specialist by standard
  • Google Certified Professional Cloud Architect
  • Google Ads Search Certification

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