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Skills

  • Workflow planning
  • Workforce scheduling
  • Team building
  • Data entry
  • Risk mitigation
  • Staff management
  • Problem resolution
  • Process improvement
  • Supervision
  • Database administration

Work Experiences

  • Completed 10 employees' bi-weekly payroll.
  • Achieved 82% success in renewal negotiations.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved 40% improvement in key deliverables.
  • Aided in compliance audits.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved a 52% reduction in service-related costs.
  • Accelerated performance growth.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Workday expert with database management experience.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Special Services Supervisor.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • With 15 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Professional in office management and administration with 13 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Accomplished supervisor with proven success managing diverse service requests and ensuring resolution within 14% of timeframes, resulting in enhanced customer satisfaction.
  • Miscellaneous administrative office management, related regulatory guidelines, and stakeholder engagement certified PMP and Special Services Supervisor.

Accomplishments

  • Spearheaded recruitment efforts, ensuring the acquisition of top-tier talent for the special projects team, leading to a 69% decrease in turnover.
  • Managed allocation of resources, reducing service costs by 75% while maintaining consistent customer satisfaction levels.
  • Partnered with the IT department to introduce QuickBooks, enabling a 15% reduction in service response times and a streamlined escalation process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved regulatory compliance across 17 departments, ensuring ongoing adherence to procedure guidelines within a 2017 period.
  • Created and maintained a transparent feedback loop between clients and internal teams, resulting in 26% faster issue resolution.
  • Drove interdepartmental collaboration to introduce a new customer feedback loop, resulting in actionable insights and a 58% rise in customer satisfaction.
  • Worked closely with partners in finance to align service operations with budget goals, realizing a 85% reduction in service delivery costs.
  • Implemented advanced troubleshooting processes with Asana that decreased incident resolution time by 10 hours on average.
  • Led the successful implementation of large-scale client onboarding projects, maintaining a 29% on-time completion rate across all initiatives.

Affiliations

  • International Public Management Association for Human Resources (IPMA-HR)
  • International Council of Nurses
  • Customer Service Institute of America (CSIA)
  • National Emergency Number Association (NENA)
  • American Institute of Stress (AIS)
  • National Supervisory Training Association (NSTA)
  • National Facilities Management & Technology (NFMT)
  • International Association of Administrative Professionals
  • International Association of Administrative Professionals (IAAP)
  • Society for Human Resource Management (SHRM)

Certifications

  • ServSafe
  • CompTIA Security+
  • Certified Vendor Management Professional (CVMP)
  • Certified Service Desk Manager (CSDM) by The Service Desk Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Emotional Intelligence Certification for Managers by Ironclad Systems
  • Certified Team Leader (CTL) in Service Operations
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) by Cedar Works

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