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Skills

  • Project organization
  • Agile methodologies
  • Regulatory compliance
  • Quality control
  • Lean Six Sigma
  • Capacity planning
  • Communications
  • First Aid/CPR
  • Microsoft Office Suite
  • Developing brand messaging

Work Experiences

  • Adapted production plans for improved performance.
  • Achieved a 21% increase in overall productivity.
  • Adjusted projections for high-priority projects.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved Outstanding Service Award in 2015.
  • Achieved Excellence Award recognition for team collaboration.
  • Returned change and currency and processed debit and credit card payments with a 4% accuracy rate.
  • Increased market share and earned #11 ranking by leapfrogging competitors.
  • Achieved a rise in employee engagement levels by 66% %.
  • Coached a 9-person sales team on how to use effective sales techniques and provide excellent customer service.

Summaries

  • Professional with cross-functional collaboration and client relations abilities who is dependable and attentive.
  • Achieved $14 annual savings.
  • Clear understanding of project management and process improvement as well as team leadership training.
  • Achieved a coveted Excellence Award in 2022.
  • Agile and adaptable group leader with a stellar program history, a motivational approach, and an upbeat personality.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Achieved results over 6 years.
  • Astute Division Supervisor who is dedicated to providing excellent customer service and assistance.
  • Achieved a 83% improvement in department output.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented key customer retention programs that improved customer loyalty metrics by 16% over the past year.
  • Reduced overtime expenses by 67% by adjusting shift schedules and optimizing workforce allocation.
  • Instituted a dynamic supplier review system, streamlining procurement processes and ensuring consistent cost savings of 17 annually.
  • Reduced supplier costs by 57% through strategic negotiation of procurement contracts totaling 15 annually.
  • Developed a procurement strategy that saved the company 4 annually on supply chain costs while maintaining product quality standards.
  • Championed the usage of data-driven insights to proactively address operational inefficiencies, reducing waste and improving reliability by 32%.
  • Improved team productivity through the development of standardized processes, decreasing turnaround time from 6 months to 18 months.
  • Guided a transitional project that upgraded all systems to method, improving operational speed and efficiency by 58%.
  • Redefined project timelines and introduced agile methodologies, leading to the successful completion of projects three years ahead of schedule.

Affiliations

  • IEEE Technical Management Council - Leadership in innovative internal communication strategies
  • American Management Association (AMA) - Attended leadership courses on performance improvement
  • International Council of Nurses
  • Association for Talent Development (ATD) - Focus on performance development plans
  • Freemason
  • Professional Association for Industrial Management (PAIM) - Learned project management and decision-making improvements
  • American Statistical Association (ASA) - Leveraged membership for process improvement analytics
  • Association of Change Management Professionals (ACMP) - Implementing change in processes that improve team output
  • National Association for Corporate Directors (NACD) - Member focusing on governance and resource allocation
  • International Institute of Business Analysis (IIBA) - Member since 2022

Certifications

  • Certified in Planning and Inventory Management (CPIM) - APICS
  • Certified Operations Manager (COM) - Northwind
  • Digital Transformation Business Strategy Certification (HarvardX) - 2021
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) – 2020
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Agile Project Management Certification Cedar Works
  • ITIL Foundation Certification (2017 / Seattle)
  • Data-Driven Decision Making Certification - program
  • Certified Business Analysis Professional (CBAP)

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